University Hospital
Newark, NJ
Overview
Manager Patient Relations / Patient Experience 📍 Newark, NJ | 🕒 Full-Time | 💼 Human Experience | About the Role The Manager, Patient Relations/Patient Experience, is responsible to execute, participate and monitor Patient Experience strategies deployed across the organization to create an exceptional human experience for individuals, families, and visitors at University Hospital. This position represents the voice of the individual (patient, family and significant others, community and team members) while collaborating with leaders, medical staff, team members, affiliates, partners and the community to ensure extraordinary human experiences. Is responsible for managing the hospital's Patient Relations department which includes patient advocacy, grievance and complaint management, service recovery and language interpretation services. In addition, this individual is a subject matter expert for the purpose of educating and coaching...
|
Assistant & Support
|