2534 jobs found in Brookline, MA

The Senior Manager, Contact Center is responsible for providing strategic direction and daily oversight to the DFCI Welcome Center Triage teams. This role collaborates with management across the Contact Operations, ACO, as well as DFCI leadership to ensure an exceptional patient experience is delivered to all individuals calling into DFCI. The role also works within their team to motivate and energize staff with a focus on collaboration and ongoing supportive performance management. The Senior Manager is responsible for the long-term success of the Welcome Center and creating a high-performing and patient-centric environment. The leader of the Welcome Center, the role is responsible for developing the best-in-class customer service and patient-centric models, as the first impression for patients calling into Dana-Farber Cancer Institute. The Senior Manager establishes short term and long-term New, Established, and Pediatric Contact Center Operations goals that are aligned with the...

The Assistant provides administrative support to two or more fundraisers on Major Gifts which raises funds from individuals, families, and family foundations for priorities in research and care across Dana-Farber. This role includes data entry, drafting and managing correspondence, calendar, processing gifts, making travel arrangements, and appointments, and provides event support as appropriate, in addition to other administrative duties as assigned. The ability to multitask with a high degree of attention to detail is required. Responsible for assisting the entire Division with reaching financial goals. The onboarding of this role will include a comprehensive training process which includes completion of online modules, shadowing colleagues, as well as hands-on learning experiences throughout the first calendar year in the role. This position's work location is fully remote with occasional time on-campus in Brookline, MA. The selected candidate may only work remotely from a...

The Lead Senior Science Writer plays a crucial role in translating the latest achievements of Dana-Farber's investigators into engaging collateral that informs donors about the impact of their contributions. Serving as a vital link between oncologists, scientists, fundraisers, and donors, this position requires the ability to distill complex information into clear and concise communications pieces that effectively convey key concepts to the Institute's donors. By interpreting significant challenges in cancer care and research, the Lead Senior Science Writer provides deep and broad scientific and strategic insights, supporting the Division’s fundraising priorities and Dana-Farber’s broader mission. This role reports to the Senior Associate Director of Strategic Content, Donor Experience & Engagement. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our...

Reporting to the Senior Manager, the Supervisor, New Patient and Established Operations is responsible for the oversight of day-to-day and scheduling operations. The Supervisor directly supervises and provides human resources management of staff related to hiring, corrective action, training, and evaluation of employees. Drawing on a broad understanding of the DFCI and New and Established Patient Operations practices and policies and displaying a degree of initiative while developing independent judgement, the Supervisor will continually assess and direct a wide range of issues, including personnel management, systems issues, and escalated patient issues that may arise. The Supervisor is responsible for ensuring all patient scheduling is completed in accordance with DFCI Scheduling Guidelines and customer service standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care....

The Director, Federal Policy & Municipal Affairs leads analysis, planning, and coordination related to federal policy and municipal affairs matters affecting Dana-Farber’s research, patient care, reimbursement, public health, innovation, and operations. The role evaluates legislative, regulatory, administrative, and budget developments; determines organizational impact; and develops recommendations for institutional leaders. The Director coordinates cross-functional development of institutional positions and responses to federal policy proposals and selected municipal matters, with particular focus on the City of Boston. The role also works with internal and external stakeholders to prepare policy materials, manage issue tracking, and align advocacy and public policy activity across jurisdictions. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our...

The Program Manager I is responsible for the execution and management of the Inclusion and Engagement Workforce Development student training initiatives serving Boston high school, college students, and alumni of the program. Reporting to the Sr. Program Manager, this role involves the oversight of day-to-day administrative functions and operations including marketing, recruitment, interviewing, onboarding, and curriculum development. The Program Manager is responsible for the coordination and implementation of professional development and college readiness curriculum including academic and career advising for students and alumni engagement efforts. This position will collaborate with internal stakeholders as well as community partners to ensure program success and that students and alumni are engaged in meaningful experiences and connected to resources. In addition, Program Manager will report program goals, track measurable outcomes, and address any operational challenges....

The Regulatory Compliance Director is a key part of the Compliance team, collaborating across all areas of the organization with a focus on creating a culture of trust and ethical conduct and promoting detection and prevention of conduct that does not align with DFCI’s ethical standards, federal and state healthcare laws, payer requirements and internal policies. The Regulatory Compliance Director is responsible for developing, implementing, and overseeing a comprehensive regulatory compliance program across the Institute. This role ensures that all operations, including clinical, research, and administrative functions, adhere to federal, state, and local regulatory requirements. The Director collaborates with multidisciplinary teams to assess regulatory risks, develop and update policies and procedures, and manage and maintain continuous readiness and compliance. The Regulatory Compliance Director will report directly to the Chief Compliance Officer. Located in Boston and the...

The Clinical Research Budget & Effort Analyst is responsible for independently managing budget calendar build for clinical trials in the OnCore Clinical Trial Management System (CTMS). This position ensures that budgets accurately reflect executed agreement terms, institutional standards, and study-specific financial parameters. Additionally, this position tracks study staff effort allocations within OnCore to ensure effort is appropriately offset to the applicable clinical trial budget. This process supports Workday offset accuracy and proper financial reconciliation across systems. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds,...

Reporting to the Senior Director of Financial Planning, the Director, Revenue and Reimbursement directs the day-to-day operations of the Revenue and Reimbursement area, including the administration of more than $3B of Patient Revenue, the filing of DFCI’s Medicare and State cost reports including the management of their associated governmental audits, the strategic decision-making regarding the valuation of balance sheet reserves such as 3rd party liabilities, provision for bad debt, and health safety net, and providing timely and accurate reporting and analyses to Senior Management on reimbursement and other finance related activities and outcomes. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide...

Reporting to the Director of Billing Compliance, the Billing Compliance Reviewer plans and executes risk-based audits, analyzes documentation and coding for medical necessity and regulatory adherence, and recommends corrective actions to mitigate compliance risk. The role evaluates the accuracy and integrity of hospital and professional billing practices to ensure compliance with federal and state regulations, payer requirements, national coding guidelines, and internal policies. The Billing Compliance Reviewer is responsible for developing clear findings, collaborating with clinical and administrative stakeholders to resolve issues, and supporting continuous improvement in charge capture, documentation, and coding processes. This role works collaboratively with Coding, HIS, Billing and other internal and external teams to evaluate complex billing issues and initiate appropriate internal and external audit responses. Located in Boston and the surrounding communities,...

The Patient Care Assistant (PCA)/Clinical Assistant (CA) Educator is a member of Nursing and Patient Care Services (NPCS), Center for Clinical and Professional Development (CCPD) and is responsible for planning, delivering, and evaluating education and competency validation for PCA/CA staff in inpatient and outpatient settings. The role partners with nursing leadership, PCA/CA leaders, and professional development staff to ensure standardized onboarding, ongoing skills development, and practice aligned with DFCI policies, patient safety expectations, and regulatory requirements. The Educator develops and maintains training content, facilitates classroom and clinical instruction, and monitors competency completion and documentation. Institute-wide priorities and deployment are determined by NPCS leadership and strategic initiatives. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and...

Leads division level, financial planning efforts, budget analysis, monthly reporting and roster maintenance. Partners with complex divisions (>$5M annual operating budget, high touch expense management and roster management needs) to support operating budget development, monthly reporting and budget analysis. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing...

The primary function of the Patient Accounting Billing Specialist I is the daily management of an assigned portion of the accounts receivable, typically allocated based on alphabetical splits. Responsibilities of the Patient Accounting Billing Specialist I include regular and consistent billing for all payers and follow-up work on Client, NMDP, Bluebird Bio, and Gift of Life accounts to ensure accurate reimbursement and final adjudication of claims as needed. Works prebilling edits in the billing and scrubber systems to ensure timely submission of claims in accordance with department expectations. May also perform other duties as assigned, including but not limited to, special patient accounting projects, charge entry, and cash applications. The Patient Accounting Billing Specialist I will have regular exposure to patient demographics, diagnostic, and billing information. Additionally, will be exposed to physician information including physician numbers assigned by...

Reporting to the Manager of Prior Authorization, the Prior Authorization Supervisor is responsible for managing the operational workflows and staff obtaining drug and laboratory procedure prior authorizations from third-party payers. This work will primarily address on-/off-label drugs and molecular pathology procedures provided in the outpatient hospital setting. A key focus of the Prior Authorization Supervisor will be to apply appropriate medical knowledge to all functions of the prior authorization work. He/She will oversee and ensure staff applies appropriate medical knowledge and training. The Prior Authorization Supervisor will assist with prior authorization medical necessity inquiries, with a primary focus on drug and laboratory prior authorizations. Prior Authorization work requires its staff to serve as liaisons between the clinical team and third-party payers. The Prior Authorization Supervisor will demonstrate a strong ability to collaborate with these key...

Reporting to the VP, Chief Compliance Officer with a dotted line reporting relationship to the VP, Revenue Performance Management, the Director of Billing Compliance is a strategic leader and subject matter expert responsible for ensuring the integrity, accuracy, and compliance of billing practices across the organization. The Director provides constructive oversight and mentorship to the Billing Compliance team. This role leads the development and execution of a robust billing compliance program focused on hospital technical and professional fee billing in compliance with internal policies and state, federal and local rules. The Director serves as a key 'second line of defense' in support of accurate and compliant operational processes. The Director works as a cross functional leader, partnering with clinical, administrative, and financial teams and participating in committees and projects to collaborate on setting standards and assuring best practices are followed across the...

Reporting to the AVP of Financial Operations, the Director of Treasury maintains stewardship for financial assets and debt, including overall leadership of the cash, debt, and investment management functions of the Institute. Ensures the maintenance of corporate liquidity and financial stability. Develops and manages strategies, operations, and policies relating to investments, working capital, debt, and treasury activities. Directs capital market borrowing, investing, and related treasury operations. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved...

The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires...

The CRC (Clinical Research Coordinator) will work within the Thoracic Oncology clinical research program and support the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator and the Clinical Research Manager. The CRC will be responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials. Ensures timely facilitation of trial assessments per protocol and collection of protocol related samples including shipment to outside entities as required. Will support and maintain participant/subject trial binders and may maintain regulatory binders, to ensure study compliance with all state, federal, and IRB requirements. May be responsible for pertinent IRB protocol submissions. This individual may also screen patients for protocol eligibility, obtain informed consent for non-treatment trials, and register study participants with the...

The Cellular Therapy Financial Counselor is responsible for coordinating all financial phases of Stem Cell Transplant and Immune Effector Cell (IEC) therapy at Dana Farber Cancer Institute and its partner facilities, including a detailed review of insurance benefits covering transplant and Immune Effector Cell services, coverage maximums and limitations, patient financial responsibility and confirming other benefits ancillary to the transplant and IEC (i.e. dental coverage, home healthcare, rehab, retail pharmacy coverage, travel and lodging benefits). The Cellular Therapy Financial Counselor secures all required referrals/authorizations for each phase of the transplant and IEC prior to the services performed and is responsible for effectively communicating the patient’s financial status with the Clinical Team at each phase and working with the Clinical Team to escalate referrals/authorizations and coverage issues or temporarily defer the start of a phase under direct...

The Regulatory Coordinators (RC) works under the direction of the Principal Investigator(s), Regulatory Operations Manager, Clinical Research Manager and / or directly for the Clinical Trials Office to complete the regulatory requirements of the clinical research project. The RC coordinates aspects of protocol submissions, prepares and submits regulatory documents, and maintains records on assigned studies to ensure regulatory compliance with DFCI and DF/HCC policies as well as federal regulation and ICH/GCP guidelines. This position will work collaboratively with a variety of personnel at all levels, including faculty and study team members of DF/HCC and external institutions, cooperative groups, clinical trials experts, representatives from the pharmaceutical industry, federal agencies, and other research organizations. Works interactively with the Office for Human Research Studies (OHRS), Office of Data Quality (ODQ) and the Clinical Trials Offices at the various DF/HCC...