Touchette Regional Hospital
Collinsville, IL, USA
Job Summary: The IS Desktop Support Analyst provides first and second level technical support services for all desktop hardware, software, and networking related problems reported to the Service Desk via e-mail and phone. The IT Desktop Support Analyst serves both the Help Desk and Desktop Support functions by fielding and addressing user requests and calls for service through e-mail, phone, remote tools, and on-site visits. Essential Functions and Responsibilities: · Receive and record ALL requests for service and Incidents received via telephone, voicemail, e-mail, and from walk-up customers in the Incident and Request Management System. · Provide daily break/fix support for all desktop hardware and software issues via remote and onsite troubleshooting. · Perform daily Asset Management related activities. · Prioritize and escalate Incidents and requests per established matrix. · Follow-up with customers to confirm incident resolution. · Frequent and regular professional...
|
Healthcare IT
|