Director- Financial and Business Services, FT, Administration

JOB SUMMARY The Director of Business Services at North Mississippi Health Services is responsible for overseeing various departments including admission, billing, collection, communication, patient accounting, and support. This role requires strong leadership, problem-solving, and human relations skills to manage personnel, address budgetary concerns, and ensure patient satisfaction. As a director, this role provides strategic leadership, goal-setting, and operational management for a department or function, contributing to the overall organizational success. JOB FUNCTIONS Coordinate:
• Collaborates with financial leadership across NMHS and actively participates in established and new financial initiatives and meetings
• Plan, direct, coordinates, and oversees the operations/activities of operational KPI’s impacting financial portfolio of NMMCI owned and managed clinics.
• Provides project management expertise and oversight for operational process improvement revealed through KPI analytics.
• Coordinates current trends and updates with the practice management system and its interrelated systems such as the electronic health record, business intelligence, and other connecting systems as they impact operational workflows.
• Overall leadership of pro forma requests for ambulatory areas of NMHS.
• Coordinates all financial aspects of boarding of new clinics.
• Plan, direct, and coordinate the physician compensation plan.
• Provides ad-hoc business intelligence and strategic consultative information and guidance to ambulatory leaders across NMHS.
Budget:
• Partners with clinic leadership to develop budget based upon targeted goals and historical KPI’s.
• Reporting:
• Prepares a variety of analytical and operational reports to facilitate excellence in the operational workflows.
• Develops and maintains through collaboration with ITS ambulatory financial and practice management related dashboards.
• Liaison:
• Works collaboratively with the information system department to ensure systems integrity in the input and processing of clinical application data resulting in financial KPI’s.
• Assesses and communicates actual performance versus business metrics to applicable staff, including regional directors, office managers, and front-end staff, providers and other clients and stakeholders.
Education:
• Participates in Performance Improvement (EXCEL)
• Cascades operational KPI results to leadership staff for goal-setting and business unit objectives.
• Regulatory:
• Adheres to NMHS/NMMCI Policies/Procedures/Guidelines
• Complies with federal and state regulatory guidelines/laws/policies/procedures
• Leadership:
• Addresses problems that are highly varied, complex, and often non-recurring, requiring staff input, innovation, and creativity to resolve.
• Actively Participates in development of operational policies which impact financial KPI’s and guidelines, and ensures company- wide implementation.
• Develops annual goals, objectives, and strategic initiatives for operational KPI’s with financial impact for all applicable entities.
• Collaborates with key stake holders in streamlining operational workflow to avoid duplication and achieve consistency in maintaining critical success factors specific to financial impact.
• Assures compliance of regulations, laws, policies, and procedures
• Must have extensive contact with: providers, clinic staff, and office managers.
• Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve
• Ability to convey strategic vision to employees and direct them towards accomplishing operational workflow goals and objectives impacting the budget targets and financial outcomes of the practice.
Problem Solving:
• Ability to review and KPI metrics and investigate variances and communicate and execute plans to achieve the desired operation impact for financial results.
• Collaborates with revenue cycle staff and operational leadership in resolving day to day issues related to KPI results.
Remote Work Capable ? QUALIFICATIONS Education Education Level Education Details Required/
Preferred Master's Degree in Health Administration, Accounting, Business Administration or related field Required Licenses and Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/
Preferred Work Experience Experience Experience Details Required/
Preferred 4-6 years •          Minimum of 3 years of experience in both operational performance leadership and professional practice management or other ambulatory care system preferred Required •          Working knowledge of state and federal regulations regarding hospital based/free standing clinic systems Preferred •          Applicable certification of practice management system (Epic) within one year of appointmen Required Knowledge, Skills and Abilities KSAs Proficiency This position requires positive leadership with patients, patient representatives, the hospital management team, department managers, supervisor, team leaders, all department personnel, third party payors, and all others with whom there may be contact. Skills for implementing functional processes, measuring and evaluating work and progress must be evident which includes effectively accomplishing goals and evaluating accomplishments in accordance with organizational needs. The incumbent must be able to work in a positive manner with the administrative staff, department heads, physicians and their office staff, departmental personnel, patients and patient representatives, third party payors, nursing personnel, and all others with whom involvement may be necessary or desirable.