Home Care Service Coordinator (Scheduler/Care Coordinator)

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Ambercare is currently seeking a Full Time Service Coordinator out of their Albuquerque NM location! Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! The service coordinator needs to be tech savvy, learn quickly, and require minimal supervision. 1–2 years of experience in home care, healthcare, or social services coordination, ideally with Medicaid and MCO exposure, and familiarity with EVV, care plans, and authorization-based services, or the ability to learn compliance-heavy processes quickly. They need to be highly organized and detail-oriented. This role means managing tight intake timelines, staffing, and missed-visit follow-up at the same time while keeping documentation audit-ready. Strong problem-solving under pressure is essential, since they'll often need to restaff quickly when a caregiver doesn't show. They should communicate clearly and with empathy across clients, families, caregivers, MCOs, and internal teams, and bilingual English/Spanish skills are a strong plus for our Albuquerque population. We're looking for someone self-sufficient who looks for answers before escalating, owns their work and follows through, is open to training and coaching, works well within a small team, and genuinely cares about keeping our clients' services uninterrupted. A high school diploma is required, a degree in human services or a related field is preferred, and candidates must hold a valid driver's license and pass a background check.

Location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113

Schedule: Monday thru Friday 8:00AM to 5:00PM Some occasional Evenings & Weekends per business needs

Pay: Based on experience + Monthly Agency Bonus Potential

- Candidates with a Degree and extensive background in Scheduling and/or Case management may be considered for a higher range of pay. Must have experience with Excel, web based platforms, Teams, multi-tasking, case managemetn and compliance

At Addus/Ambercare we offer our team the best:

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies:

• 2-5 years caseload or management, tech savy, microsoft applications, experience with excel, Experience with Teams, time management, critical thinking, multitasking
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

To apply via text, text 12194 to 334-518-4376

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