Job Description
ServiceNow Application System Analyst III – IT Service Management
Bring your passion to Texas Health so we are Better + Together
**Please note that the company is not currently enrolled in E-Verify**
Work location: THR Pavilion Corporate Offices 600 East Lamar Blvd Arlington TX 76011
Work hours: Full Time Days (Monday-Friday, 8:00am-5:00pm) for 40 hrs/week. Participation in on-call rotation for after-hours and weekend support required.
IT Service Management Department highlights:
· Opportunities to learn and grow career
· Flexible Schedule - work/life balance
· Innovative, collaborative and fast-paced environment
· Join an inclusive and supportive team
Seeking an individual with expertise in Catalog Administration, Request Management, incident templates, portal support, and Virtual Agent. Experience with AI Assist and Employee Center is preferred. The ideal candidate will bring a strong background in request management and service catalog management assisting the department in driving efficiency and improving the customer experience.
Qualifications
· Bachelor's Degree Computer Science, Information Technology, Business or related field (Preferred)
· 7 years of relevant work experience with no degree (Required) Or,
· 5 years or relevant experience with an Associate’s degree (Required) Or,
· 3 year of relevant experience with a Bachelor’s degree (Required)
· 5+ years of ServiceNow experience (Highly Preferred)
· Agent Assistant and Virtual Agent Configuration experience (Preferred)
· ServiceNow Certified System Administration certification (Highly Preferred)
What You Will Do
· Build in applications to meet user requirements for new and optimized workflows in designated applications and systems.
· Design and configure solutions within designated applications to support customer requirements, enhancements, and optimized workflows..
· Quality control of all application implementations/enhancements prior to release to customers as well as ongoing maintenance and support as required by application life cycle.
· Diagnosis of failures encountered in application software and related technologies. Participation in the resolution of problems and issues associated with installed applications and related information technologies.
· Communicates with customer, project team and vendors in a timely manner, with moderate supervision in the analysis and design of business and clinical requirements for new and optimized application and system workflows, as well as ensuring secure and stable architectures are in place.
· With moderate supervision, collaborates with internal teams, stakeholders, and vendors to analyze business and clinical requirements and design secure, stable, and optimized application workflows
· Maintains an awareness of vendor and industry developments/plans in area(s) of responsibility, communication and documentation of all relevant items and activities.
Additional perks of being a Texas Health Applications Systems Analyst
· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
· A supportive, team environment with outstanding opportunities for growth.
· Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.
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Schedule
Texas Health Hospital Rockwall is proud to serve the growing areas of Rockwall County, Kaufman County, Hunt County, eastern Dallas County, southern Collin County and outlying areas. Our commitment is to provide not only safe, high quality care but to combine that with compassion, understanding and personal attention. This commitment has garnered us many local and national awards, including recognition as a CMS 5 Star hospital awarded to just 10% of those hospital surveyed nationally!
Located on 33 acres in Rockwall just south of interstate 30, Texas Health Rockwall offers 60 inpatient beds for acute medical and surgical needs. The hospital continues to grow and visiting campus today you will find a Women's Imaging and Breast Center, a bariatric clinic, an ambulatory surgery center and a variety of physician practices all dedicated to our evolving community health needs. You will see that our long awaited expansion is well underway! This expansion, focused on a healthy future in this high growth area of North Texas, will double the size of our hospital adding more patient beds, a Level 2 NICU, Cardiac Cath Lab and expanding other departments including Labor & Delivery, OR and the emergency room.
What makes us different? Simply put, it is how we approach caring for you. From the focus on safety to the personal attention we provide, our patients should feel right at home at Texas Health Rockwall. As Cindy Perrin, hospital president says, "The difference is found in the heart of our facility – our staff and physicians - and in the way we love, respect and care about our community and each other. We treat our hospital like our home, treat each other like family, and treat our patients like neighbors. It's just who we are!
Texas Health Hospital Rockwall is a joint venture owned by Texas Health Resources and physicians dedicated to the community and meets the definition under federal law of physician-owned hospital.
