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EPIC Clinical Analyst, ITS Clinical Systems Operations

Full Time Healthcare IT

Job Description

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

JOB SUMMARY
The EPIC Analyst at North Mississippi Health Services is responsible for serving as the EPIC Enterprise and clinical system specialist and overall administrator of system functionality including creation of templates and order sets, provision of recommendations on system and functionality improvements, planning for new module implementation, leading related project management, and supporting system configuration and issue resolution. This role collaborates with the appropriate Clinical Manager and Clinical Director to strategically plan clinical system development and coordinates team members and trainers in identifying and addressing system and user needs to achieve optimal system effectiveness and use.
JOB FUNCTIONS

  • Serves as the highest level Epic application specialist and primary system administrator, providing expert level support across Epic applications and clinical operations.
  • Designs, builds, maintains, and governs Epic templates, order sets, provider preferences, and system configurations across all Epic clinical modules and other assigned applications.
  • Maintains expert knowledge of Epic application integration and understands downstream impacts to clinical workflows, operational processes, reporting, and regulatory requirements.
  • Monitors Epic release updates and functionality enhancements, proactively testing system upgrades and leveraging resources to continuously advance system knowledge and optimize application performance.
  • Leads testing efforts for new Epic releases and system enhancements, applying advanced expertise to ensure upgrades are stable, functional, and meet organizational needs.
  • Tests all system changes in non production environments and collaborates with leadership and peers to promote controlled deployment to production using established change management and governance processes.
  • Ensures system downtime procedures are current, communicated, and aligned with organizational emergency operations and patient safety standards.
  • Collaborates with clinical leaders, IT teams, and external vendors to plan and execute installations, upgrades, interfaces, and system enhancements in alignment with clinical priorities.
  • Supports planning and implementation of major Epic modules by assessing configuration requirements, defining workflows, coordinating resources, developing project plans, and assigning project tasks.
  • Provides leadership through training, mentoring, and supporting new Epic analysts, promoting best practices and consistent configuration standards.
  • Delivers system configuration, project development, workflow design, optimization initiatives, change management support, and complex issue resolution related to clinical applications.
  • Participates in and leads meetings related to system operations, project planning, issue resolution, change coordination, and stakeholder communications.
  • Achieves and maintains required Epic certification(s) and maintains working knowledge of related Epic applications to support cross functional initiatives.
  • Completes assigned project tasks within defined timelines and according to priorities established by management and application leadership.
  • Acts as a champion for assigned projects, providing ongoing support for implementations, optimizations, enhancements, and system upgrades.
  • Provides on call support for clinical applications, supporting a 24/7 operational environment and ensuring timely resolution of critical system issues.



Qualifications




Education
 Associate's Degree Computer Science, Math, Analytics, Informatics, or Management Information Systems. Required  Bachelor's Degree . Preferred

Licenses and Certifications
. . .

Work Experience
1-3 years. A minimum of at least 2 years prior experience with both technical support and design of the electronic health record and other clinical systems. Required

Knowledge Skills and Abilities
Independently assumes responsibility for efficient flow of work without direct supervision, exercising outstanding judgment, decision-making abilities, and interpersonal skills Exhibits proficiency in the use of Microsoft Office applications, especially Word, Excel, PowerPoint, and MS Teams Excellent organizational and communication (verbal and written) skills; required Excellent interpersonal skills; required Multi-tasking, critical thinking, and problem-solving skills; required ITIL exposure or experience; preferred Working knowledge of Healthcare Information Systems; preferred Exhibits outstanding poise in a fast-paced business environment Provides advice and assistance to departments requiring business processes and capabilities of Human Resources and/or Payroll, Financial/Billing, or Financials and Supply Chain Systems Defines, designs and implements business processes, workflow, reports and queries necessary for proper operations of all Business Operations Systems Must have extensive contact with: Business Operations Staff, Management, vendors, consultants, other NMHS/NMMC Staff members Must have excellent written and verbal communication skills Must reflect a positive, caring attitude toward patients, staff and the public we serve Must project a good image of Management Information Services

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing. Occasionally Walking. Occasionally Sitting. Frequently Lifting/Carrying. Occasionally 35 lbs Pushing/Pulling. Rarely Climbing. Occasionally Balancing. Rarely Stooping/Kneeling/Bending. Rarely Reaching/Over Head Work. Occasionally Grasping. Frequently Speaking. Frequently Hearing. Constantly Repetitive Motions. Frequently Eye/Hand/Foot Coordinations. Occasionally

Benefits A****vailable Continuing Education 403B Retirement Plan with Employer Match Contributions Pet, Identity Theft and Legal Services Insurance Wellness Programs and Incentives Referral Bonuses Employee Assistance Program Medical Benefits Dental Benefits Vision Benefits License + Certification Reimbursement Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance Employee Discount Program Other: Early Access to Earned Wages Tuition Assistance Relocation Assistance Paid Time Away Special Employee Rates at NMMC Wellness Centers

Schedule

Day
North Mississippi Health Services
About North Mississippi Health Services

North Mississippi Health Services (NMHS) is a diversified regional health care organization serving 24 counties in north Mississippi and northwest Alabama and is one of the largest employers in Mississippi with over 6,900 employees. NMHS covers a broad range of acute diagnostic and therapeutic services offered through North Mississippi Medical Center (NMMC) in Tupelo, Community Hospital System, and North Mississippi Medical Clinics.  NMHS strives to improve the health for people in this region by providing conveniently accessible and cost-effective healthcare of the highest quality. 

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