Patient Access Specialist

Ensemble Health Partners is seeking a Patient Access Specialist to support accurate and compassionate front-end registration for hospital and physician services. In this role, you will greet patients, complete registration and pre-registration, verify insurance and benefits, obtain prior authorizations, and collect point-of-service payments. You'll use EHR and registration systems to ensure clean claims and reduce denials while educating patients on financial responsibilities. Working in a mission-driven, collaborative environment, you'll partner with clinical and revenue cycle teams to improve patient financial experiences and overall revenue performance.

Responsibilities

• Greet and register patients for hospital and physician services with accuracy and professionalism.
• Verify insurance coverage, benefits, and eligibility and obtain required prior authorizations.
• Collect and post point-of-service payments, copays, and deposits while following cash-handling procedures.
• Perform pre-registration and scheduling, confirming demographics and financial information.
• Explain patient financial responsibilities, estimates, and payment options to support a positive experience.
• Ensure compliance with HIPAA and organizational policies for patient privacy and data security.
• Use EHR and registration systems to create clean accounts that support timely, accurate billing and reduce denials.
• Collaborate with clinical, billing, and revenue cycle teams to resolve registration and insurance issues.
• Identify and escalate complex financial or coverage questions to appropriate team members.
• Contribute to continuous improvement initiatives in access workflows and patient financial experience.

Required Skills

• Patient registration
• Insurance verification
• Electronic Health Records (EHR) systems
• Medical terminology
• Benefits and eligibility verification
• Payment collection and point-of-service cash handling
• Scheduling and pre-registration
• HIPAA compliance
• Revenue cycle workflows
• Customer service and communication