Job Description
Springfield Medical Care Systems, Inc. (North Star Health) seeks a Medical Office Coordinator to support our rural Vermont and New Hampshire health centers. This role manages patient scheduling, check-in/check-out, referrals, and medical records, ensuring a smooth, patient-centered experience. The coordinator works closely with providers and interdisciplinary teams to optimize access, maintain accurate EHR documentation, and uphold confidentiality. Ideal candidates are organized, compassionate, and comfortable in a fast-paced, community-focused healthcare environment dedicated to equitable, high-quality care.
Responsibilities
- Coordinate daily operations of the medical office, including patient scheduling and check-in/check-out workflows
- Manage patient records and ensure accurate, timely documentation in the EHR system
- Serve as primary point of contact for patient inquiries, referrals, and appointment coordination
- Support providers and clinical staff with efficient rooming, visit preparation, and follow-up tasks
- Verify insurance, process authorizations, and support billing workflows
- Monitor office supplies and equipment; coordinate maintenance as needed
- Help implement and improve office procedures to enhance patient experience and access
- Uphold HIPAA, safety, and regulatory standards in all administrative processes
Required Skills
- Medical office administration
- Patient scheduling
- Electronic Health Records (EHR) management
- Health insurance verification
- Medical billing support
- HIPAA compliance
- Medical terminology
- Referral coordination
- Data entry and documentation
- Customer service in healthcare
