Back Office Supervisor - City of FW Employee Health - Fulltime, Days

·        High School Diploma or equivalent (REQUIRED)

·        Associate’s Degree in Business or healthcare related field (PREFERRED) OR

·        LVN or CMA certification (REQUIRED)

·        One year of medical practice management or relevant clinic leadership experience (REQUIRED)

·        Four years of MA or LVN experience (REQUIRED)

·        ACLS OR BCLS upon hie (PREFERRED)

•     Bilingual- English/Spanish (PREFERRED)

•     Strong Communication Skills (STRONGLY PREFERRED)

•     Crossed-trained between Front and Back Office (STRONGLY PREFERRED)

•     Strong ability to coach, develop, engage and hold staff accountable (STRONGLY PREFERRED)

What You Will Do

·    Supervises the workflow and workload of the team to ensure efficiency.

·    Maintains staff schedules and adjusts schedules according to the volume needs of the department.

·    Ensures that staff is current in competencies, assessments, licensure, certifications and other annual training.

·    Monitors staff’s time and attendance consistent with THR policies.

·    Assists Practice Manager with employee performance initiatives to include check ins.

·    Provides input on employee discipline, coaching and improvement plans with the manager.

·    Works with employees to correct deficiencies in performance or tasks.

·    Handles employee complaints and grievances in collaboration with Practice Manager.

·    Assists Practice Manager with coordination of scheduling of clinical operations to ensure proper coverage of patient appointments and out-of-office calls.

·    Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

·    Serves as the first point of contact for patient and external customer complaints for clinical operations concerns and feedback.

·    Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues.

·    Escalates reoccurring problems as needed.

·    Serves as a Medical Records Custodian.

·    Reviews authorizations and 3rd party chart review requests for validity.

·    Ensures required Protected Health Information disclosures are tracked.

·    Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner.

·    Enforces and monitors corrective action plans.

·    May participate in multidisciplinary teams to improve patient care processes and outcomes.

·    Ensures exam rooms are prepared, cleaned and instruments are sterilized.

·    Maintains equipment & disposes of contaminated items according to protocol.

·    Perform other duties as assigned.

Additional perks of being a Texas Health employee

·        Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

·        Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

·        Strong Unit Based Council (UBC).

·        A supportive, team environment with outstanding opportunities for growth.

Entity Highlights:

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.  

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. 

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.  

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