Diabetes Technology & Care Coordinator - Joslin Diabetes Center

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Essential Responsibilities of the Job:

1.    Day-to-day tasks focus on administrative duties such as managing pertinent paper work related to assisting patients in the procurement of diabetes technology devices (insulin pumps and CGM) and related supplies. 

2.    Facilitates and maintains appropriate communications including EHR documentation, online web portals, e-mail, fax, paging, and phone calls

3.    Facilitates, organizes and participates in the implementation and quality assurance of the Program through such administrative processes as:
a)    Maintains program statistics according to protocol and data base including assessment and data collection for quarterly reporting
b)    Oversees and documents evaluations/surveys/questionnaires 
c)    Ensures that all paperwork has been received prior to any technology trainings, included by note limited to: insulin pump orders, eye letters, and educator insulin pump assessments. 
d)    Schedules all required patient individual or group appointments and trainings, verifying insurance data and ensures authorizations for visits prior to patient arrival for services. 
e)    Communicates schedule with physicians, fellows, educators and other departments for coverage and coordination of services.  
f)    Coordinates medical consultative services as needed
g)    Maintains classroom space, equipment and all necessary technology supplies
h)    Coordinates the insulin pump program including scheduling patient assessments, trainings, and follow ups. Primarily responsible for coordination of all trainings and patient communication. 

4.    Acts as liaison for patients, Industry partners (pharmaceutical and medical device companies) and third party payers to ensure proper documentation and reimbursement for services.

5.    Coordinates and leads weekly/monthly appointments with industry partners 

6.    Maintains current knowledge of new technologies, distribution sources, insurance nuances and communicates to appropriate medical and education staff  

7.    Assists education and clinic staff with the implementation out of information when new diabetes technology is released – including scheduling of trainings and dissemination of newsletters. 

8.    Maintains a sample documentation process and records all samples for Program per Clinic sample policy.

9.    Maintains the CGM professional program with appropriate documentation and reconciles all patient supplies and charges for Program. Responsible for ordering supplies for the Program through approved vendors and stays within budget.

10.    Arranges site visits for external parties (i.e. Industry Partners and professionals) and supervises volunteer staff in relation to specific projects.

11.    Other duties as assigned.
 

Minimum education required

• Associate’s degree in a related field or equivalent work experience; Bachelor’s degree preferred.

Minimum experience required

• Minimum 2 years office experience; experience in program management and handling third party payers preferred

Knowledge, skills and abilities required

Knowledge, skills and abilities required

• Proficient in Microsoft Office Suite
• Familiar with medical terminology
• Ability to handle confidential and sensitive information - knowledge of HIPAA
• Strong organizational and communication skills (communicate clearly and effectively via verbal and written instruction).
• Attention to detail and ability to concentrate on multiple tasks
• Ability to prioritize responsibilities – through completion.
• Ability to work independently and with others in the clinic - to interact respectfully with other employees, professional staff, patients, visitors, and/or external contacts. More sensitive situations may be referred to others as appropriate.
• Experience promoting/marketing programs to public preferred
• Requires analytical skills to gather and interpret data in situations in which the information or problems are relatively routine
• Requires the ability to exchange information on factual matters, explain Center policies and/or relay messages to appropriate persons

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for the position. Duties, responsibilities, and skills may change or new ones may be assigned at any time with or without notice.

All employees of Joslin Diabetes Center are dedicated to improving the lives of people with diabetes and other endocrine disorders and the overarching mission of preventing, treating and curing diabetes. As such, each discipline functions as a member of the JoslinCare Team. This multi-disciplinary approach includes but is not limited to  physicians, nurse practitioners certified diabetes educators who are nurses, nutritionists and exercise physiologists as well as Joslin care coordinators, behavioral health specialists and administrative coordinators who are directly involved in the development of the plan of care for patients in collaboration with patients/families and caregivers. The care plan is the primary document of care for patients and each member of the team is responsible for contributing to and maintaining an accurate and patient centered plan that is shared with patients/families/caregivers and referring health care providers and other specialists.  All members are essential in the provision of the Joslin Care model and agree to function in a manner that is respectful and thoughtful of one another, patients/families/care givers and other health care professionals and employees.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled