Lead Quality Analyst

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Lead Quality Analyst

Position Summary:

The Lead Quality Analyst reports to the Director for Performance Improvement and Quality and is responsible for oversight of assigned performance improvement projects, serving as the quality advisor, develops and implements improvement strategies in collaboration with clinical leaders. The position provides project management / leadership, analysis, solution development, identification, and implementation of process improvement initiatives, and provides support for performance improvement department projects. This role will work closely with clinical leadership to identify and implement improvement strategies.

This person in this role is responsible for the successful leadership and implementation of improvement projects, developing improvement strategies and solutions, unit testing solutions, working with end-users on user acceptance testing and migrating projects thru post implementation and transfer into support mode. In turn, the person in this role will have a good understanding of clinical care and clinical information systems. The Lead Quality Analyst is responsible for the integrity of data and seeking out assistance and solutions if the information is not as expected or trends or issues arise. A plan of action is developed and approved prior to implementation of corrective action in response to identification of a trend, pattern or issue.

Education & Experience:

• Bachelor’s Degree in healthcare, behavioral science or related field required, Master’s Degree preferred.
• Five to seven years of relevant experience in a health care environment, clinical / nursing experience strongly preferred.
• Certified Professional in Healthcare Quality (CPHQ) preferred, required within one year of hire.
• Lean certification and experience preferred.
• Proficient in Windows-based operating software and systems that include MS Word, MS Excel, MS Access and MS PowerPoint.
• Experience in project development, project management and strong analytical skills, including data management and data analysis required. 
• Excellent written and oral communication and presentation skills required.
• Knowledge of clinical quality, patient safety and/or patient satisfaction performance measures and indicators, data definitions and sources and relevant national databases and benchmarks; knowledge of healthcare quality, safety and satisfaction data design, collection, aggregation and summarization; and expert knowledge of performance improvement models, methods and systems required.
• Demonstrated leadership on projects providing subject matter expertise and technical direction to other project team members
• Effective interpersonal, verbal and written communication skills, with an ability to express and document situations and processes.
• Highly motivated, success oriented, organized and strong work ethic, with ability to work under minimal supervision, ability to adapt quickly to changes within the work environment required.
• Must be a team player and have proven success applying a team approach and ability to work in conjunction with physicians, clinical managers, directors, and front-line staff in a supportive way to troubleshoot and resolve issues. Is able to address difficult situations with tact and diplomacy.

Certification/License: NA

Patient Ages Served: NA

Physical Requirements: Use of hands for fine manipulation and gross grasping and manipulation. Keyboarding up to 6 hours/day, able to distinguish colors and read numbers. Able to stand/walk, lift and carry supplies up to 40 pounds. Occasional reaching, stooping, bending, kneeling, and crouching. Dust and other irritants may be present.

Pay Range:

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled