AV Technology Specialist

Part-Time position to primarily cover evening and weekend events. Some weekday shoifts will be available as well based on courses and events scheduled.

Pay Range:

Major Responsibilities:

• Coordinate and assist with video conference activities utilizing the appropriate Unified Communications & Collaboration tools and services. Assist with setup and operation of video conferencing systems, as well as provide onsite or remote support for video conferences and events. 
• Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms. 
• Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets. 
• Follows up with users to ensure problem resolution and develops supporting documentation of all activities. 
• Perform various system upgrades and preventative maintenance tasks. 
• Works directly with vendors to support the video conference service line. 
• Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and/or obsolete equipment. 
• Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service. 
• Facilitate and conduct end-user training programs to enhance adoption and proficiency within the service line. 
• Provides support that falls out of scope when requested or needed. 
• Collaborates as part of a team in the planning and discussions with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative.  

Education Required:

• Bachelor’s Degree in Computer Science or related (or equivalent knowledge).     

Experience Required:

• 1 year IT experience or equivalent training.    

Knowledge, Skills & Abilities Required:

• Basic written and verbal communications  
• Basic research, analysis, design skills  
• Basic understanding of infrastructure supported. 

Physical Requirements and Working Conditions:

• Requires callback support on regular basis 
• Evening and weekend work 
• Ability to lift up to 50 lbs  

Preferred Job Requirements

Preferred Certification/License/Registration

• CompTIA Tech+ certification 

Preferred Education

• BS in Computer Science or IS 

Preferred Experience

• 1 –2 years related experience 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.                                                                                                                                                                                                  

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.