Director-Outpatient Rehab Center

Supervisory:

• 46 FTEs report to this manager.
• Coordinates and provides orientation for direct reports
• Assign committee responsibilities
• Direct and maintain clinical operation of all Outpatient Rehab programs and services
• Provides disciplinary action when appropriate

Financial Reporting

• Monitors and knowledgeable of financial reports
• Assists with financial analysis as needed
• Establishes and monitors clinical productivity and productivity rates to ensure efficiency and staffing volumes by area
• Works as a liaison between patients and billing for resolution of account issues

Personnel

• Interviews potential employees
• Assessment of clinical staff competency
• Interviews potential employees
• Problem-solving related to personnel issues

Clinical

• Serves on clinical performance improvement committees
• Provides patient care as needed and available
• Identifies/implements performance improvement projects

Coordination

• Management/coordination of patient care
• Preparation of annual budgets in outpatient rehab services , pediatrics and sports medicine program
• Functions within the approved budget
• Development/implementation of dept. policies and procedures

• Work with other managers, clinical therapy coordinators, and Human Resources to develop and implement recruitment plans and strategies

Planning

• Plans and coordinates outpatient rehab services programs which will assure the satisfactory attainment of the goals and mission of NMMC
• Program development

Evaluation

• Evaluation and education on clinical documentation requirements
• Compliance with policies and procedures

Standing Committee Assignments

• System Rehab Managers
• Foot Center / Preventive Foot Care Collaborative
• Clinical Ladder
• Post-Acute & Rehab Service Line Admin. Team
• Oncology standards committee
• Other committee appointed by administrative director and SLA

Know How Job Knowledge: Specify required education, licensure/certification, prior experience, skill, behavior, equipment operation, type and duration of on-the-job training, patient population to be served, etc.

• At a minimum, must have a Bachelor’s Degree in physical therapy, occupational therapy, or speech-language pathology
• Master’s Degree or Doctorate Degree is preferred.
• Three to five years of management experience is preferred

Leadership: Short, specific statements about skills needed in areas of planning, organizing, implementing, and evaluating the work that is to be done.

• The incumbent facilitates open communication and welcomes others’ input.
• Educates and involves all people in their choices and responsibilities.
• Uses AIDET in every interaction.
• Provides timely and accurate information.
• Promotes teamwork.
• Engages in Performance Improvement
• Coach direct reports on behavioral standards
• Show kindness/compassion in words and positive actions
• Anticipate and provide solutions for future/potential needs
• Adopt and maintain professional image.
• Facilitates professional and personal growth among the staff
• Support and participate in any service line goals that are relevant to the rehab scope of service.

Human Relations Skills: With whom does the person come into contact and to what degree.

• The incumbent must interact frequently with all those positions reporting to him/her.
• The incumbent must interact frequently with administrative staff, medical staff, other department directors, and other NMMC employees.
• The incumbent must negotiate equitable solutions in the area of continuing education, time off, and coverage of all reporting departments.
• The incumbent will have frequent contact with patients, family members, caregivers, and visitors in person, by phone, and by mail.
• Must project a positive image of NMMC to referral sources, surveyors, and vendors.

Problem Solving Please give examples of the types of major problems encountered and challenges of the job.

• Meet and stay in compliance with all State, Federal, TJC standards, requirements
• Resolve conflict with medical staff, staff, patients, family members, caregivers, and visitors and provide direction to trans-disciplinary problems
• Primarily responsible for insuring that all operations of outpatient rehab services operates effectively and efficiently

Accountability Freedom to act: List examples of major decisions the incumbent can make (employment, termination, coaching, budget, customer service, etc.)

• Clinical staffing
• Professional decision-making related to patient care and treatment
• The establishment of general policies and procedures for the department
• Operates within established budget
• Performs EXCEL and coaching of employees
• Addresses clinical documentation needs
• Follows up on patient & family complaints; performs service recovery