Patient Access Services Rep/UKHC

None

Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.

Thursday, Friday, Saturday 6:45p-7:15a

The Patient Access Services Representative supports the Obstetrics (OB) Emergency Unit, a 24/7 unit on the third floor of Pavilion H that provides immediate care for pregnant and postpartum patients with urgent needs. This position facilitates efficient patient arrival and registration by verifying demographics and insurance, correcting registration errors, collecting patient‑responsibility payments, and ensuring full compliance with HIPAA and UK HealthCare privacy policies.

As a key member of the OBED team, the representative assists patients during high‑stress situations, helps resolve concerns, and supports smooth transitions of care. The role also participates in unit and enterprise efforts to improve quality, efficiency, safety, and patient experience.

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.