User Support Specialist II (EMS Technology Support)

About the Role

The primary purpose of the User Support Specialist II (EMS Technology Support Division) is to support the Medical Coordination Center end-user community in the effective access and use of University Hospital information resources and compliance with infrastructure and operating standards. He/she will be responsible for assisting the Manager IST with all of the technology needs, equipment and related processes for the Medical Coordination Center. He/she will also perform other assigned duties to support efficient EMS operations and represent University Hospital’s Medical Coordination Center and EMS in a positive and professional manner.

What You’ll Do

• Supports the Medical Coordination Center’s end‑user community in accessing and using University Hospital information systems effectively.
• Ensures adherence to established infrastructure and operational standards.
• Assists the IST Manager with all technology needs, equipment, and related processes for the Medical Coordination Center.
• Completes additional assigned tasks to maintain efficient EMS operations.
• Represents the Medical Coordination Center and EMS professionally and positively on behalf of University Hospital.

What You’ll Bring

• Bachelor’s degree in Information Technology, Computer Science, or a related field (equivalent experience, education, and/or training may be substituted).
• Three (3) years of experience in the use or support of desktop computing.
• Microsoft Certified System Engineer (MCSE) or Microsoft certificate courses preferred.
• Experience with modern EMS technologies such as:
  • Global Positioning System Automatic Vehicle Location (AVL) software and hardware
  • Wireless communications
  • Mobile Data Console/Terminal (MDC/T) operations (preferred)

• Knowledge of emergency telephony and Enhanced 911 interfaces based on NJ Board of Public Utilities and Office of Telecommunications requirements (preferred).
• Experience with modern operating systems up to and including Microsoft Windows 10 (required).
• Valid driver’s license with NJ driving privileges.
• Experience with Computer Aided Dispatch (CAD) software and troubleshooting (preferred).
• Current or former EMS provider certification and experience (EMT, Emergency Medical Dispatcher, or Paramedic) preferred.

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

The expected salary range for this position is PS/28S-Min $82,013 /Max $118,046 per year in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.