North Mississippi Health Services
Tupelo, MS, USA
Customer Service
:
Utilizes approved protocols and interim care to provide recommendations to callers experiencing medical symptoms
Utilizes approved electronic health information and/or reference sources to provide health information to callers
Assists E-Care Line callers with complaints and commendations and informs appropriate personnel of complaint/commendation
Provides assistance to callers seeking information about community health and/or physicians
Provides call back/follow-up services to patients (as needed)
Community Relations:
Assists with community health fairs (as needed)
Recordkeeping/Reporting
:
Records patient information and informs appropriate provider
Documents Compliance Hotline calls and submits information to NMHS Compliance Officer
Electronically documents data/information obtained on E-Care Line calls
Education:
Maintains...
Nursing
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