46 patient service representative jobs found in Boston, MA

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup. Job Description: Essential Responsibilities:   Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Patient Service Representative 8am-4:30pm Job Description: Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders. Our division is a teaching practice for Harvard Medical School. The Patient Service Representative is the first point of contact for our patients. They are responsible for answering, triaging, and scheduling all provider appointments that are essential elements of patient care across our distributed campus. The anticipated schedule for this role is 8:30 am - 5 pm. Job Description: Job Summary: Directs patient access to the practice by answering, screening, and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities: Answers, screens, and processes a...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup. Job Description: Essential Responsibilities:   Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. PATIENT SERVICE REP Job Description: Essential Functions Provide medical and surgical office front desk support to Surgical practice.    Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify and update patient demographics into electronic health record. Escort patient to exam room for provider during clinic.  Schedule appointments, ancillary testing and surgery Request prior authorizations for medical procedures/diagnostic exams and surgery.  Refer medical questions to appropriate sources (Physician, Manager, or Director.  Prepare end of day cash/copay reports.  Submit billing to our billing vendor with appropriate supporting documentation. Respond to billing companies requests for documentation or...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Supports smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. In addition to medical assisting, provides administrative tasks as needed, including but are not limited to greeting, check-in, and scheduling. Assists patients who have physical and psychological limitations with ambulation and patient care functions. Job Description: Location Shapiro Clinical Center – Boston Schedule Monday through Friday Two shift options: 8:00 a.m.–4:30 p.m. 9:00 a.m.–5:30 p.m. No weekends or holidays   About the Role Join a fast-paced adult and pediatric diabetes clinic where Medical Assistants are central to patient care and daily clinic operations.   You will room patients,...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a full-time Medical Assistant position working the day shift, Monday through Friday, with no weekend or holiday requirements. The role is based in a fast-paced clinic that sees over 150+ patients (Adult & Pediatrics) daily. Supports smooth and efficient practice operations, while contributing to Joslin and BIDMC's promise of providing extraordinary care to Adult & Pediatric patients. Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person. In addition to medical assisting, provides administrative tasks as needed, including but are not limited to greeting, check-in, and scheduling. Assists patients who have physical and psychological limitations with ambulation and patient care functions. Job Description: Location Shapiro Clinical Center – Boston Schedule Monday through...

The Oncology Nurse Navigator (ONN) uses their oncology-specific clinical knowledge to offer individualized guidance to patients, families and caregivers to foster independence during their complex cancer journey. Using the nursing process, an ONN assesses patient needs and provides education and resources to facilitate appropriate and timely quality health and psychosocial care throughout all phases of the cancer continuum. (ONS definition). The ONN creates an environment of care that is patient-centered and compassionate, inspiring and motivating. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public...

Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide...

The Oncology Nurse Navigator (ONN) uses their oncology-specific clinical knowledge to offer individualized guidance to patients, families and caregivers to foster independence during their complex cancer journey. Using the nursing process, an ONN assesses patient needs and provides education and resources to facilitate appropriate and timely quality health and psychosocial care throughout all phases of the cancer continuum. (ONS definition). The ONN creates an environment of care that is patient-centered and compassionate, inspiring and motivating. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public...

Under close supervision, the Administrative Specialist I, within the Cell Manipulation Core Facility, provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable...

Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide...

The Oncology Nurse Navigator (ONN) uses their oncology-specific clinical knowledge to offer individualized guidance to patients, families and caregivers to foster independence during their complex cancer journey. Using the nursing process, an ONN assesses patient needs and provides education and resources to facilitate appropriate and timely quality health and psychosocial care throughout all phases of the cancer continuum. (ONS definition). The ONN creates an environment of care that is patient-centered and compassionate, inspiring and motivating. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public...

Must have a working knowledgeable of basic and complex principles and practices of cell processing and experience as an auditor and compliance specialist. The QA/QI Specialist is responsible assisting in the monitoring for quality to ensure that systems are appropriate, current and being adhered to by all staff of the Cell Manipulation Core Facility. This position requires the individual to be actively engaged in the field by teaching, managing and advancing the field by participation in professional meetings, publications or presentations. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health...

This position will start in October 2026. Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable...

The HVAC Manager is responsible for the management and leadership of the HVAC mechanics that support the main campus. This role involves implementing day-to-day policies, procedures, and programs to ensure well-managed and well-maintained buildings, whether directly supervised or managed by team members. The position emphasizes a positive response to staff and patient requirements, environmental health and safety, and quality programs. The HVAC Manager oversees HVAC services, financial performance, vendor management, and staffing to meet the needs of the buildings and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Trayline Attendant performs a wide range of tasks including assembly of meals and cleaning/sanitizing equipment and workstations. The Room Service Attendant ensures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of the menu, timeliness of tray delivery and pick-up, among other services offered within the department. Job Description: Essential Responsibilities: 1.    Assembles patient meals as ordered through the At Your Service Room Service Dining system. Prepares and stocks food items to par levels in advance of peak meal periods (fruit cups, desserts, beverages, and oral supplements). Follows procedures for preparing special trays (Mechanical diets and other therapeutic diets). 2.    Arranges designated work area/serving station with proper utensils, plates, etc. Keeps supervisor informed of menu...