52 patient service rep jobs found

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

JOB REQUIREMENTS Education  Required Must be a high school graduate or equivalent. Preferably 2 years of college prep or equivalent Vocational School training. Experience Basic computer software training – Access, Excel, accounting and transcription experience preferred. Work knowledge of hospital environment. Sufficient knowledge of typing, English, spelling, and arithmetic to compile reports, maintain simple records, and perform various related tasks. Customer service skills must be strong. Experience with insurance pre-certification preferred. Physical Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates computer, copy machine, FAX, and printers. Some walking, bending, and stooping, but mostly continuous sitting. Lifting, carrying, pushing and pulling up to 20 lbs. This is a safety sensitive position. Please see the St. Bernards Substance Abuse...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

JOB REQUIREMENTS Education High school diploma or GED Experience Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment. Physical Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems. JOB SUMMARY Greet patients and arranges for the efficient...

Overview Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.  Qualifications Education required: High School/ GED completion/ Education preferred: Post-secondary education Experience: Two to three years of customer service/public relations/leadership experience preferred....

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Please note, this is an on-site role. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Full-time Position Job Description: Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information. Essential Responsibilities: Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers. Utilizes and adheres to...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information. Job Description: Essential Responsibilities: Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers. Utilizes and adheres to department and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a full-time 30-hour position, 12:00 pm to 6:00pm, Monday-Friday. Job Description: Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information. Essential Responsibilities: Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Reception Desk Representative will support the Radiology Department at Beth Israel Deaconess Medical Center in Boston, MA. This is a per diem job opportunity. Job Description: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information. Essential Responsibilities: Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position supports the Emergency Department Registration and insurance verification team. The position requires staff members work every other weekend and every other holiday with the following 2 week schedule: The schedule is: Sunday 6:30am-3:00pm Tuesday 7:00am-3:30pm Thursday 7:00am-3:30pm Friday 6:30am-3:00pm Monday 7:00am-3:30pm Tuesday 7:00am-3:30pm Thursday 7:00am-3:30pm Saturday 6:30am-3:00pm This position includes an on-call rotation approximately once every 10 weeks. On-call coverage may be required from Friday through Sunday or Sunday through Monday, and will occur outside of your regularly scheduled weekend shift. Job Description: Essential Duties & Responsibilities including but not limited to: Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Patient Access Rep for Outpatient and Emergency departments. 24 HOURS (Evening Shift) 3:00pm-11:30pm Week 1: Tuesday, Thursday, Saturday Week 2: Sunday, Monday, Tuesday Job Description: Essential Duties & Responsibilities including but not limited to: Registration: 1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions. 2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed. 3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. 24H, 11pm - 7am, 2 week schedule as follows, every other weekend: Week 1: Sunday, Monday, Tuesday Week 2: Monday, Tuesday, Saturday Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an...