North Mississippi Health Services
Tupelo, MS, USA
JOB SUMMARY
The Specialist Installation is responisble for administering and supporting end user to resolve issues that may arise on devices and software. The IT Support Specialis may provide assistance through guidance by phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. This position also is involved with maintaining system updates or new implentations.
| **JOB** **FUNCTIONS** |
| --- |
Customer Service and Support:
* Provides customer service and support to all users of end user devices and software.
* Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity.
Implementation/Installation:
* Timely and accurately installs end user devices and software including upgrades and enhancements.
System Analysis:
* Evaluates needs of user departments and recommends hardware and software solutions.
* Conducts...