148 patient service specialist jobs found

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Patient Relations Specialist Be the Voice of the Patient Experience The Patient Relations Specialist serves as an advocate for patients, families, and visitors by addressing concerns, resolving complaints, and promoting a positive care experience. This role partners with clinical and operational leaders to investigate grievances, provide service recovery, analyze feedback trends, and support patient satisfaction initiatives. Qualifications Bachelor’s Degree in Behavioral Science, Healthcare, or related field (Associate’s Degree with relevant experience considered). 3 years of experience in healthcare, patient advocacy, or a related environment. Strong customer service, communication, and conflict-resolution skills. Ability to handle difficult situations with professionalism, empathy, tact, and diplomacy. Strong analytical,...

The Patient Records Specialist is responsible for the effective coordination and organization of materials required for a new patient visit. Provides administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing...

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote...

Position: Clinical Practice Specialist- Oncology Department: Center for Clinical and Professional Development Available Locations: Longwood Medical Area + Cambridge Specialties: Solid Tumor/Rad Onc and/or Breast/GI Market Range based on 40 Hours/Week. Compensation prorated for PT roles. $129,800.00- $165,900.00 ABOUT THE DEPARTMENT: The Center for Clinical and Professional Development (CCPD) provides a multitude of services and programs to support patient-care operations. CCPD collaborates with unit-based clinical specialists, clinical nurse educators and other nurse leaders to design and implement competency-based orientation, training and professional development programs. CCPD is responsible for the Oncology Nuse Residency Program (ONRP), Oncology Fellowship, NPCS Orientation, annual competencies, continuing education and education OnDemand, Preceptor training, Mentor programs, learning management system, International Nursing Education, Nursing Policy and Procedure,...

Professional Development Specialist (Level I + II) Shifts: Full Time + Part Time Available Available Locations: Longwood Area, Milford, South Shore, Brookline, Cambridge Market Range based on 40 Hours/Week. Compensation prorated for PT roles. PDS 1- $120,000.00- $165,200.00 PDS 2- $140,000.00- $185,000.00 ABOUT THE DEPARTMENT: The Center for Clinical and Professional Development (CCPD) provides a multitude of services and programs to support patient-care operations. CCPD collaborates with unit-based clinical specialists, clinical nurse educators and other nurse leaders to design and implement competency-based orientation, training and professional development programs. CCPD is responsible for the Oncology Nuse Residency Program (ONRP), Oncology Fellowship, NPCS Orientation, annual competencies, continuing education and education OnDemand, Preceptor training, Mentor programs, learning management system, International Nursing Education, Nursing Policy and Procedure, Nurse-driven...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers. Job Description: Essential Responsibilities including but not limited to:  1.    Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.  2.    Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed. 3.    Schedules appointments and meetings and maintains calendars and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a per diem Administrative Assistant II opportunity, working with the Vascular Surgery Department at Beth Israel Deaconess Medical Center in Boston, MA. Job Summary: Job Description: Provides administrative support to physicians in their clinical practice, academic and research roles. Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: ESSENTIAL RESPONSIBLITIES INCLUDING BUT NOT LIMITED TO: 1.    Assist physician with all administrative aspects of patient care.  Assume responsibility for scheduling specialist appointments as well as radiology and other appointments at the NEBH and other facilities.  Ensure that requisitions are appropriately completed.  Obtain prior authorization for radiology procedures and prior approval for prescriptions as required by insurers.  Prepare insurance forms and respond to requests for medical information. Complete non-clinical portion of forms for pre-operative evaluations, school and job exams and other forms as requested, and transmit complete forms to appropriate person or agency.  Obtain lab results and other pertinent medical data from a variety of sources both within and outside of the hospital. Contact other...

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote...

The Research Data Specialist (RDS) will support the Breast Oncology clinical research program in the areas of data collection, computing, and database organization. Duties include the examination, synthesis, and evaluation of medical records; the abstraction and recording of pertinent medical information; and the monitoring of patient status. The Clinical Research Data Specialist will be responsible for the collection, management, and quality assurance review of patient clinical data. This position's work location is fully remote with occasional time on-campus in Boston, MA. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. $10,000 SIGN-ON BONUS ELIGIBLE FOR QUALIFIED CANDIDATES! Targeted Start Date: 12/7/26 Beth Israel Deaconess Medical Center (BIDMC) is opening two newly established 25-bed inpatient medicine units (50 total beds) on Jenks 5 at the New England Baptist Hospital (NEBH) campus, located less than one mile from the BIDMC main campus. Scheduled to open in January 2027, these units offer an exciting opportunity for experienced nurses to join a founding team and help shape a new inpatient care environment from the very beginning. As part of a Magnet-designated academic medical center, you'll play a key role in establishing unit culture, mentoring new nurse residents, and delivering exceptional patient care in a collaborative, excellence-driven environment. Orientation and training will take place at BIDMC's main campus, providing a strong foundation before transitioning...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Provides administrative support to physicians in their clinical practice, academic and research roles. Job Description: Essential Responsibilities: Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Venous Access Team is currently seeking an experienced candidate with a strong interest in further developing their expertise in vascular access. This role utilizes the nursing process as the foundation for practice as a professional registered nurse, providing direct nursing care to patients and families. As a key resource across the medical center, responsibilities include: -Placement and care of various venous access devices -Advising on the most appropriate vascular access options -Managing devices such as temporary lines, PICC lines, tunneled catheters, and indwelling chest ports -Conducting comprehensive assessments of patients’ clinical profiles to recommend optimal vascular access solutions Schedule Information: Part Time- 20 hours per week Day/Night Rotating. 2 weeks Days, 2 weeks nights and every 3rd weekend. Combination of 8hr and 12hr shifts....

The Registration Specialist II reports to Manager, Registration and Denial Management and is responsible for registering patients at Dana-Farber Cancer Institute (DFCI), with moderate direction. These functions include, but are not limited to, collecting and updating demographic and insurance information, confirming insurance eligibility, verifying benefits, and assisting patients with sign up for Patient Gateway. In addition, the Registration Specialist II is responsible for the timely and accurate completion of assigned work queues, with limited supervision. This role requires a commitment to service excellence, the ability to work in a fast-paced environment, and a knowledge of the overall financial policies and procedures at DFCI. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The 32-bed intermediate-care cardiac unit on KM8 has a primary focus on advanced heart failure therapies. We seek candidates interested in advancing their nursing practice by supporting the complex needs of this patient population. Our nurses receive extensive training through staged workshops provided throughout the first year of hire and annually after that to ensure continued competency. The KM8 nursing staff collaborate closely with the interdisciplinary care team to develop comprehensive patient-centered treatment plans that produce excellent outcomes. Teamwork and professional development are supported by Klarman 8's leadership team, which includes a Nursing Director, Assistant Nursing Director, Medical Director, Clinical Nurse Specialist, and Unit Based Educator. The patient population consists of decompensated heart failure, complex arrhythmias,...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position is Full Time, 40 hours per week, day shifts. Supporting advanced endoscopy service. Managing provider inboxes, triaging patient calls and chart reviews to determine correct patient follow up. Utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients and families. Job Description: Essential Responsibilities including but not limited to: Provides direct care to patients and makes necessary nursing judgments. Responsible for systematically assessing the health care needs of individuals or groups and for the formulation of a care plan, its implementation and evaluation. Demonstrates the ability for decision making by integrating theoretical knowledge with practical experience in caring for patients. Coordinates the care of patients and directs...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position is a full time 40 hour position. Responsibilities will include triaging patient calls, administering vaccination, assistance managing My Chart messages and post hospitalization patient follow up. Utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients and families. Job Description: Essential Responsibilities including but not limited to: Provides direct care to patients and makes necessary nursing judgments. Responsible for systematically assessing the health care needs of individuals or groups and for the formulation of a care plan, its implementation and evaluation. Demonstrates the ability for decision making by integrating theoretical knowledge with practical experience in caring for patients....

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. $10,000 SIGN-ON BONUS ELIGIBLE FOR QUALIFIED CANDIDATES! Targeted Start Date: 12/7/26 Beth Israel Deaconess Medical Center (BIDMC) is opening two newly established 25-bed inpatient medicine units (50 total beds) on Jenks 5 at the New England Baptist Hospital (NEBH) campus, located less than one mile from the BIDMC main campus. Scheduled to open in January 2027, these units offer an exciting opportunity for experienced nurses to join a founding team and help shape a new inpatient care environment from the very beginning. As part of a Magnet-designated academic medical center, you'll play a key role in establishing unit culture, mentoring new nurse residents, and delivering exceptional patient care in a collaborative, excellence-driven environment. Orientation and training will take place at BIDMC's main campus, providing a strong foundation before transitioning...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Join our collaborative and patient-centered team on Farr 3, a 30-bed adult medical-surgical unit specializing in the care of patients with complex acute and chronic medical conditions. Our patient population includes individuals with heart failure, COPD, diabetes, sepsis, advanced wound care needs, delirium and dementia, behavioral health and substance use disorders, as well as patients requiring tracheostomy management, chest tubes, and other specialized medical therapies. Farr 3 is committed to delivering exceptional evidence-based care while fostering a culture of teamwork, professional growth, quality improvement, and patient safety. The Clinical Nurse II is a registered nurse with a minimum of one year of recent acute care nursing experience who demonstrates independent clinical judgment, strong prioritization skills, and the ability to safely manage a...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Deaconess Medical Center – Boston, MA Magnet-Designated | Level I Trauma Center | Harvard Medical School Affiliate $15,000 Sign-On Bonus | Experienced OR Nurses Join our surgical team and receive a $15,000 bonus! We are looking for skilled OR RNs ready to make an impact in a fast-paced, collaborative environment. Join a World-Class Perioperative Team Beth Israel Deaconess Medical Center (BIDMC) is seeking skilled and motivated Operating Room Registered Nurses to join our OR West team. As a Magnet-recognized, Harvard-affiliated academic medical center and Level I Trauma Center, we offer an exceptional environment for perioperative nurses who thrive in high-acuity, fast-paced surgical settings. This is an outstanding opportunity to advance your practice alongside nationally recognized surgeons, cutting-edge technology, and a collaborative, highly...