University Hospital
Newark, NJ, USA
Overview
About the Role The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members/significant others and staff. Acts as a liaison between patients and family members/significant others to ensure optimum satisfaction with services. Proactively works to prevent complaints and grievances by serving as a consultant to other departments/areas and advising of the most effective ways to promote patient satisfaction and address and/or resolve patient dissatisfaction.
Responsibilities
What You’ll Do Serves as a key point of contact to enhance patient satisfaction with University Hospital services. Facilitates clear and compassionate communication between patients, their families/significant others, and hospital staff. Acts as a bridge to ensure patients and families feel heard,...