14 customer support jobs found

Overview About the Role Assists in the management of personnel, their training, promotions, evaluations, and the disciplinary process. Assists in the management of maintenance functions such as Joint Commission and Department of Health readiness programs. Manages quality assessment and performance improvement programs for the Physical Plant department. Assists in the hospital’s construction projects including but not limited to, cost accountability, methods, coordination, and integration. Direct Reports may include space planner, senior project manager, supervisor for construction, access control manager, etc. Reports to the Executive Director Hospital Support Services and performs as acting Director in the Executive Director’s absence or as assigned. Responsibilities What You’ll Do    Develops and maintains sound working relationship with all University Hospital departments regarding hospital maintenance,...

Overview About the Role The Patient Navigator (Pharmacy) acts as a patient advocate, guiding patients through the healthcare system to ensure timely access to pharmacy services and overall care. This individual is an integral part of the clinic team, supporting both patients and clinicians in managing medication needs, improving adherence, resolving barriers to care, and coordinating services such as prior authorizations and financial assistance. The Patient Navigator collaborates with referring healthcare providers, tracks patient metrics, and contributes to community health education efforts. Strong communication skills, organizational abilities, and pharmacy knowledge are essential to succeed in this role. Responsibilities What You’ll Do Care provided is patient centered; actively contributes to creating a friendly, welcoming, and safe environment for UH customers; communicates clearly to ensure understanding;...

Overview About the Role The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing and record retention activities. Responsibilities What You’ll Do Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments. Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department. Registers patients completely and accurately. Answers phone calls, takes accurate messages, and refers caller or message to appropriate party. Maintains an accurate filing system to...

Overview About the Role The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing and record retention activities. Responsibilities What You’ll Do Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments. Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department. Registers patients completely and accurately. Answers phone calls, takes accurate messages, and refers caller or message to appropriate party. Maintains an accurate filing system to...

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and...

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and...

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and...

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and...

Overview About the Role The primary purpose of the Coordinator Data Systems position is to perform routine and specialized functions for the Divisions under the direction of the Administrative Director and/or designee. Supervises and/or performs appropriate monitoring and modification of database and master files for the LIS (Laboratory Information Systems). Creates and upkeeps policies and procedures affecting database management and security. Performs general administrative supervision of division staff and Laboratory Information Systems functions. Responsibilities What You’ll Do Processes are patient centered; actively contributes to creating a friendly, welcoming, and safe environment for UH customers; drives collaboration with leadership, including physicians; organizes and monitors operations to accommodate and respond to patient needs, concerns, and complaints within 24–48 hours; continuously displays...

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and...

Overview About the Role The Assistant Manager Environmental Services will assist the Director Environmental Services to provide leadership, direction, and management oversight for continuous improvement of EVS operations within University Hospital. Provides staff leadership and makes sound business decisions in support of the hospital’s mission and vision. Assists the Director Environmental Services with the day-to-day operations of the department and ensures a consistently high level of cleanliness. This is a second or third shift position. Responsibilities What You’ll Do   Assists the Director Environmental Services to maintain the necessary and required resources for the environmental services department and provides recommendations for staffing levels, products, and equipment. Assists the Director Environmental Services in the development of departmental policies, processes, and implementation. In...

Overview About the Role The Clinic Nurse Manager is an experienced clinical leader responsible for managing assigned areas and multiple services within the assigned practice, supervising assigned patient care personnel during clinic operations. The Clinic Nurse Manager is responsible to ensure the safe and effective delivery of patient care and clinical outcomes, compliance with regulatory, administrative, and clinical standards, policies, and procedures. The Clinic Nurse Manager is seen as an expert in clinical practice topics and is proficient in personnel management and directs care to meet the unit demands in an efficient and cost-effective manner, as well as assisting with clinic budget management. This position reports to the Administrative Director of the practice and the Executive Director Clinical Operations. Responsibilities What You’ll Do   Maintains nursing and clinical operations by initiating,...

Overview About the Role The primary purpose of the Social Worker I UH position is to be skilled in interventions for the support and/or resolution of patient and family crises as well as advocacy and facilitation necessitated by life-changing events. The role includes other functions such as developing social services care plans and working closely with community resources. The position functions with considerable autonomy in providing professional social work treatment and services to patients from newborn to elderly and understands the life cycle changes consistent with each age and their families related to their health care and general wellbeing. Responsibilities What You’ll Do    Provides psychosocial assessment and counseling of patients and families relating to the social, emotional and cognitive capabilities of patients in relationship to their illness and health maintenance needs. Develops and...

Overview About the Role The primary purpose of the Dental Assistant position is to provide direct patient care, performs simple (nursing dental) procedures, performs in a technical capacity providing support to the professional staff in the evaluation and treatment of patients, and contributes to the overall orderliness and cleanliness of the unit under the direction and supervision of a Staff Nurse. Provides chair side assistance to doctors performing all dental procedures under local. Exercises competency in all procedures within the scope of practice, as appropriate to all ages of patients served from neonatal to the end of life. Responsibilities What You’ll Do    Contributes to the achievement of excellence in health care to fulfill the mission of the unit. Exhibits strong customer service skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties....