72 customer support jobs found

Job Ref:JR-922 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$96,900.00 - $111,000.00 per year Overview The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of...

Job Ref:JR-3465 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer...

Job Ref:JR-3424 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$55,500.00 - $64,300.00 per year Overview Reporting to the Retail Manager, the Retail Supervisor assists with daily department operations of the retail shops at Dana-Farber. The Supervisor is directly responsible for the supervision of retail operations employees and daily workflows including facilitation of daily work assignments, trouble-shooting problem patient issues and staff training and education. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all...

Job Ref:JR-1568 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Part time Work Location:Onsite: 100% onsite Salary/Pay Rate:$40,000.00 - $44,200.00 per year Overview Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...

Job Ref:JR-3359 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview The Attleboro location is looking to fill an Administrative Specialist II role for a July start date. Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established...

Job Ref:JR-3348 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Reporting to the Director for Education Administration and working closely with the Director of Undergraduate Medical Education, the Administrative Specialist I provides administrative support to DFCI Education Office to advance Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various programs to produce schedules, reports, spreadsheets, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external stakeholders. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are...

Job Ref:JR-3334 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-3423 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Imaging Employment Type:Full time Work Location:Onsite: 100% onsite Overview Reporting to the Imaging Support Services Manager, this mission critical position is responsible for data logistics activities involved in the electronic management, retrieval, and transmittal of imaging data sets. The Image Data Associate (IDA) works in a busy environment with a high patient volume, managing complex technical tasks while balancing multiple real-time priorities, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face or telephone interactions. This position includes the data retrieval and transmission from electronic software applications, quality control, acting as the escalation point for issues presented by remote uploading stations, and data transmittal to DFCI Clinical Research Coordinators (CRC), clinical trial...

Job Ref:JR-3357 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview The Attleboro location is looking to fill a New Patient Coordinator I role for a start date in July. The New Patient Coordinator/Financial Counselor I(NPC/FC) is responsible for facilitating the new patient’s appointment/care. These functions may include, but are not limited to, collecting initial clinical data, collecting demographic and insurance information, providing clear and accurate financial information/options, and scheduling the initial visit. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable...

Job Ref:JR-3360 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$47,800.00 - $71,700.00 per year Overview The Attleboro location is looking to fill three (3) Practice Coordinator II roles for start dates in June, July & August. The Practice Coodinator II provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center, in accordance with the DFCI Customer Service Standards. The practice coordinator may also assist with registration of new patients including the collection of demographic information and insurance information. Performs specific and more advanced duties and system routines Located in Boston and the surrounding communities,...

Job Ref:JR-3367 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$47,400.00 - $65,600.00 per year Overview The Attleboro location is looking to fill two (2) Practice Coordinator I roles for start dates in June and July. The Practice Coordinator I provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center, in accordance with the DFCI Customer Service Standards. The practice coordinator may also assist with registration of new patients including the collection of demographic information and insurance information. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer...

Job Ref:JR-3362 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$51,000.00 - $58,200.00 per year Overview The Attleboro location is looking to fill a New Patient Coordinator II role for start dates in July. The New Patient Coordinator/Financial Counselor II (NPC/FC) is responsible for facilitating the new patient’s appointment/care. Handles complex scheduling and is seen as an expert on all aspects of new patient scheduling and coordination. Functions as a resource leader/champion in quality improvement/process improvement initiatives. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we...

Job Ref:JR-3364 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$41,200.00 - $46,500.00 per year Overview The Attleboro location is looking to fill a Patient Representative I role for an August start date. The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient’s experience and their entry into the DFCI system. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and...

Job Ref:JR-3368 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$46,100.00 - $50,600.00 per year Overview The Attleboro location is looking to fill a Patient Records Specialist II role for a start date in June. The Patient Records Specialist II is responsible for the effective coordination and organization of materials required for a new patient visit. Provides administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment...

Job Ref:JR-3366 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$45,000.00 - $50,100.00 per year Overview The Attleboro location is looking to fill a Patient Representative II role for a July start date. The Patient Representative II (PRII) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient’s experience and their entry into the DFCI system. The PRII supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for...

Job Ref:JR-3323 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$51,000.00 - $58,200.00 per year Overview Under the direction of the Radiation Oncology Practice Director and Practice Manager, the Clinical Scheduling Specialist II is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers. The individual in this position will play a critical role in facilitating all aspects of patient care. Supporting multiple disease groups within the Radiation...

Job Ref:JR-3401 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Clinic Assistant Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$52,390.62 - $63,543.56 per year Overview The Clinical Assistant is responsible for direct care provided to patients and for contributing to efficient operations in the patient care environment. Direct patient care activities include, but are not limited to, obtaining vital signs, meeting the comfort needs of patients, drawing and collecting blood & other samples and assisting nursing/medical staff in performing invasive procedures, such as bone marrow aspirates. Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, cleaning patient care areas and infusion room, transporting patients and specimens as needed, and monitoring the environment of care. Located in Boston and the...

Job Ref:JR-3322 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$60,330.00 - $74,915.00 per year Overview Under moderate supervision, the Nuclear Medicine Program Administrator I (NMPA-I) will support the technical, clinical, professional, and administrative staff in coordinating the various operational components of the Nuclear Medicine and Theranostics program within the Department of Imaging. The NMPA-I works as an integral part of the team to assist with various operational duties such as scheduling, patient registration, coordinating with various clinics and research study teams, ordering and stocking supplies, and regulatory/accreditation compliance activities. This position is on-site, with possibility of remote work (Hybrid: 2-3 days onsite/week) after completing the initial training. Located in Boston and the...

Job Ref:JR-3339 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Quality/Risk Management/Patient Safety Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$41,200.00 - $46,500.00 per year Overview The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the...

Job Ref:JR-3195 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Imaging Employment Type:Per Diem Work Location:Onsite: 100% onsite Salary/Pay Rate:$109,096.00 - $129,594.40 per year Overview Working under the direction of Nuclear Medicine Manager/Supervisor and Clinical Director of Nuclear Medicine, the Nuclear Medicine Technologist (NMT) is responsible for performing all technical procedures within Nuclear Medicine as described in the DFCI Imaging Policy Manual. The NMT is responsible for the delivery of safe and effective imaging procedures, participation in departmental education programs, participation in organizational and departmental goals and priorities and active involvement in Quality Assurance/Quality Improvement (QA/QI) activities. Each NMT position requires a close working relationship with Imaging professional, nursing, and technical staff, as well as with providers, investigators, and their staff. The NMT will work to create...