34 customer service representative jobs found

Overview The Orthopaedic Center is looking for a highly motivated Call Center Specialist for our Athens, AL location. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED Experience: Multi-lined phone experience preferred. Customer Service...

Overview The Orthopaedic Center is looking for a highly motivated Therapy Call Center Team Lead. This opening is a full-time position averaging 40 hours per week. The Therapy Call Center Team Lead is responsible for training and supporting new Therapy Call Center employees while ensuring efficient daily operations at TOC Therapy in Huntsville, Alabama. This position provides hands-on training in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services across all TOC locations. When not conducting training, the individual will assist with daily call center responsibilities, monitor referral workflows, and provide ongoing support to team members. Additional responsibilities include assisting with staff supervision, timecard management, and employee evaluations. The Therapy Call Center Team Lead must be able to communicate effectively with patients, TOC physicians and staff. Qualifications...

Overview The Orthopaedic Center is looking for a highly motivated Registration Clerk. This opening is a full-time position averaging 40 hours per week. The Registration Clerk will perform an array of tasks such as greeting and assisting with check-in duties of all patients presenting for an appointment, as well as check out patients to include scheduling appointments and collecting co-payments. The Registration Clerk will assist other offices with coverage issues when needed, as well as any other duties assigned. The Registration Clerk must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED Experience: Customer Service Representative experience preferred Additional Skills/Abilities: Ability to work under pressure, multitask and meet deadlines Outstanding organizational, time management and writing skills Ability to speak clearly and...

Overview The Orthopaedic Center is looking for a highly motivated Registration Clerk for our 1st Floor clinics. This opening is a full-time position averaging 40 hours per week. This position requires employees to be present every Monday, followed by 10-hour shifts Tuesday through Friday, generally from 8:00 a.m. to 7:00 p.m. Employees will receive one weekday off each week, with the day off rotating on a weekly basis. The Registration Clerk will perform an array of tasks such as greeting and assisting with check-in duties of all patients presenting for an appointment, as well as check out patients to include scheduling appointments and collecting co-payments. The Registration Clerk will assist other offices with coverage issues when needed, as well as any other duties assigned. The Registration Clerk must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED...

Overview The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED License, Certification and/or Registration: ROT or CCMA certification required by first 90 days of...

Overview The Orthopaedic Center is looking for a highly motivated Therapy Scheduler for our Huntsville office. This opening is a full-time position averaging 40 hours per week. The Therapy Scheduler will perform an array of duties including greeting and assisting with check-in and check-out duties of all patients presenting for appointments, scheduling patients in person and via telephone, verifying insurance eligibility, collecting payments, and any other task assigned. The Therapy Scheduler must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED Experience: Customer Service Representative experience preferred Additional Skills/Abilities: Ability to work under pressure, multitask and meet deadlines Outstanding organizational, time management and writing skills Ability to speak clearly and concisely Knowledge of data entry and Excel...

Overview The Orthopaedic Center is looking for a highly motivated Registration Clerk. This opening is a full-time position averaging 40 hours per week. The Registration Clerk will perform an array of tasks such as greeting and assisting with check-in duties of all patients presenting for an appointment, as well as check out patients to include scheduling appointments and collecting co-payments. The Registration Clerk will assist other offices with coverage issues when needed, as well as any other duties assigned. The Registration Clerk must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED Experience: Customer Service Representative experience preferred Additional Skills/Abilities: Ability to work under pressure, multitask and meet deadlines Outstanding organizational, time management and writing skills Ability to speak clearly and...

Overview The Orthopaedic Center is looking for a highly motivated Registration Clerk. This opening is a full-time position averaging 40 hours per week. The Registration Clerk will perform an array of tasks such as greeting and assisting with check-in duties of all patients presenting for an appointment as well as check out patients to include scheduling appointments and collecting co-payments. The Registration Clerk will assist other offices with coverage issues when needed, as well as any other duties assigned. The Registration Clerk must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education Required: High School Diploma or GED required Education Preferred: License, Certification and/or Registration: Experience: Customer Service Representative experience preferred Additional Skills/Abilities: Ability to work under pressure, multitask and meet deadlines...

Overview Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate Qualifications Minimum Knowledge, Skills and Experience required: Education: High School/GED required. Experience: Previous experience in customer service, receptionist or a dispatch...

Overview Requires continuous auditory and visual attention to PBX and Nurse Call. The primary responsibility of the Communications Representative is to answer, screen and process all PBX calls and Nurse Call from patients, staff and the general public and dispatch or transfer in a prompt, accurate and courteous manner to the appropriate party or department. Responsibilities Operates a multiple position telephone switchboard to relay all incoming, outgoing and inter-office calls. Demonstrates proper phone etiquette by answering and dispatching phone calls promptly, courteously and professionally. Also provides interpersonal care/service including friendliness, respect, promptness, courtesy and sensitivity to all patients and others. Uses resources effectively and demonstrates awareness with regard to service lines and other commonly requested information. Competently utilizes hospital census and routinely prints same...

Overview Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate Qualifications Minimum Knowledge, Skills and Experience required: Education: High School/GED required. Experience: Previous experience in customer service, receptionist or a dispatch...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Environmental Services Technician I at North Mississippi Health Services is responsible for creating a clean and safe environment to support delivery of high quality care by performing daily and special cleaning that meets departmental procedure and safety and infection control standards. The Environmental Services Technician I remains adaptable and flexible to support team needs as they arise and participates in ongoing professional development. JOB FUNCTIONS Performs daily cleaning of assigned areas (patient rooms, bathrooms, emptying and cleaning trash receptacles, high dusting, sanitizing and spot cleaning,...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Environmental Services Technician I at North Mississippi Health Services is responsible for creating a clean and safe environment to support delivery of high quality care by performing daily and special cleaning that meets departmental procedure and safety and infection control standards. The Environmental Services Technician I remains adaptable and flexible to support team needs as they arise and participates in ongoing professional development. JOB FUNCTIONS Performs daily cleaning of assigned areas (patient rooms, bathrooms, emptying and cleaning trash receptacles, high dusting, sanitizing and spot cleaning,...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Patient Access Coordinator at North Mississippi Health Services is responsible for supporting the overall financial health of the organization by completing the daily activities of the collecting and input of Insurance Information, Point of Service Collections and Financial Arrangements, & Customer Service via Direct Contact with Patients and their family members. This role operates under the guidance of the Patient Access Manager and requires an experienced individual with excellent analytical, organizational, and communications skills to manage Demographic and Insurance Information. resolve real time edits &...

Overview Position Summary:  A Clinic Assistant Offsite is placed inside a physician practice to collect and register lab specimens, schedule and pre-authorize diagnostic testing, and act as a general liaison to MMC.  Their daily routine varies depending on the needs of the practice. They collect lab specimens, register them, and prepare them for transport to MMC for processing to the specifications outlined in the laboratory policies and procedures.   They ensue that diagnostic testing is ordered to the provider and patient’s preference and according to the guidelines set by the department and Central Scheduling. They also ensure that results reach the provider whether it be via EMR or fax.  Clinic Assistant Offsite function as a representative of MMC and are often the main channel of communication between the practice and MMC.  Clinic Assistant Offsite may also be trained to assist in multiple locations reporting to Offsite Services. Clinic Assistant...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Certified Nursing Assistant at North Mississippi Health Services is responsible for providing routine patient care within an assigned unit, assisting with activities of daily living, and coordinating daily patient care activities. They are expected to communicate effectively, maintain inventory control, and adhere to professional standards, while prioritizing patient care and documenting accurately. JOB FUNCTIONS Patient Care: Performs tasks related to routine patient care within an assigned unit under the supervision of a Registered Nurse. Assists with patient’s plan of care by providing and/or assisting with...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Certified Nursing Assistant at North Mississippi Health Services is responsible for providing routine patient care within an assigned unit, assisting with activities of daily living, and coordinating daily patient care activities. They are expected to communicate effectively, maintain inventory control, and adhere to professional standards, while prioritizing patient care and documenting accurately. JOB FUNCTIONS Patient Care: Performs tasks related to routine patient care within an assigned unit under the supervision of a Registered Nurse. Assists with patient’s plan of care by providing and/or assisting with...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Certified Nursing Assistant at North Mississippi Health Services is responsible for providing routine patient care within an assigned unit, assisting with activities of daily living, and coordinating daily patient care activities. They are expected to communicate effectively, maintain inventory control, and adhere to professional standards, while prioritizing patient care and documenting accurately. JOB FUNCTIONS Patient Care: Performs tasks related to routine patient care within an assigned unit under the supervision of a Registered Nurse. Assists with patient’s plan of care by providing and/or assisting with...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing...

Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. JOB SUMMARY The Technician - Therapeutic Spa at North Mississippi Health Services is responsible for delivering excellent customer service while performing specialized spa treatments in accordance with established policies and standards. This role involves ensuring client safety and well-being, maintaining accurate documentation, and exhibiting strong interpersonal skills. The technician must possess relevant certifications, demonstrate effective problem-solving abilities, and serve as a professional representative of the Wellness Center, interacting closely with clients and conveying a high level of care and professionalism. JOB...