Anna Jaques Hospital
Burlington, MA
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the direction of the Director of Risk Management and Patient Liaisons, the Patient Liaison will assists patients/families with resolution of complaint/grievance, direct patient/family to the appropriate individual for clarification of questions pertaining to quality of care involving diagnosis, medical treatment and care coordination. In addition, the individual assumes administrative duties involving, monitoring/response of web mails, management of supplies developing schedules, tracking / responding to senior leadership correspondence. Attending departmental meetings to review and communicate data trends in complaints, grievance data to collaborate with clinical and administrative leadership to improve quality and patient experience of care. Essential Duties & Responsibilities including but not limited to: Essential Skills · Support patients and...