2 jobs found in Centralia, IL

Job Summary: The IS Desktop Support Analyst provides first and second level technical support services for all desktop hardware, software, and networking related problems reported to the Service Desk via e-mail and phone. The IT Desktop Support Analyst serves both the Help Desk and Desktop Support functions by fielding and addressing user requests and calls for service through e-mail, phone, remote tools, and on-site visits. Essential Functions and Responsibilities: · Receive and record ALL requests for service and Incidents received via telephone, voicemail, e-mail, and from walk-up customers in the Incident and Request Management System. · Provide daily break/fix support for all desktop hardware and software issues via remote and onsite troubleshooting. · Perform daily Asset Management related activities. · Prioritize and escalate Incidents and requests per established matrix. · Follow-up with customers to confirm incident resolution. · Frequent and regular professional...

About the Position   Monitors the health of Touchette Regional Hospital and SIHF Healthcare’s security threat posture and cybersecurity & network infrastructure. Develops a deep understanding of the threat landscape and ensures cybersecurity technology is monitored to detect threats. Works with the IS Security Officer and junior members of the team to ensure that cybersecurity plans, controls, processes, standards, policies, and procedures are aligned with Touchette Regional Hospital and SIHF Healthcare IT and cybersecurity standards Develops, documents, maintains, and communicates Touchette Regional Hospital and SIHF Healthcare’s governance models and compliance codes and standards. Develop, provide, and maintain necessary documentation for all network applications and network systems Assist with network security in a multi-hospital & multi-healthcare clinic environment   Key responsibilities include:   Monitors endpoint...