1 jobs found in Guilford, CT

Description The Medical Personal Collector reports directly to the Revenue Cycle Collections Manager and is responsible for assisting patients with their patient balances. Duties for this position involve obtaining patient payments and/or answering patient requests through the Billing Call Center phone line, voicemail, and email. This includes providing follow-up communication as necessary with the patient, co-workers, and supervisor.  Essential Responsibilities:  • Monitor billing phone line calls, voicemails, and emails through Mitel phone system  • Process patient payments through Phreesia or Waystar payment portals  • Monitor pay plans in Phreesia to ensure credit card on file is active; follow-up accordingly  • Work miscellaneous patient correspondence from the mail  • Reply and follow-up on patient inquiries from outer offices (phone calls, emails, or faxes)  • Follow-up on requests given by manager  • Work patient balance...