24 customer support jobs found

Position Title: PSR - Patient Services Representative II - Children's Grand Prairie Clinic - (Oklahoma) Department: Children's Grand Prairie Clinic Job Description: The Patient Services Representative II coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.  Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Schedules patient appointments, either by telephone or in person. Provides information about clinic operations. Obtains patient demographics on new patients and updates demographics on established patients. Answers telephone calls and distributes to the appropriate people. Coordinates schedules as directed to patients requiring multiple services. Verified insurance eligibility, secures...

Position Title: Pharmacy Benefits Navigator - II Department: NIC Retail Pharmacy Job Description: Gen eral Description : Under the general direction of the clinical pharmacist and AVP of Clinical Pharmacy, the pharmacy benefits navigator is responsible for overcoming all barriers to drug access for OU Health patients including: prior authorization, copay assistance, facilitation of delivery. A pharmacy benefits navigator is typically an experienced retail pharmacy technician who understands the need for a highly personalized service. Essential Responsibilities: Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.  Highly detail oriented and well organized. Ability to establish and maintain effective working relationships and communicate clearly with pharmacy staff. Place patient care at the utmost importance...

Position Title: Contracts Specialist Department: Supply Chain Job Description: Contracts Specialist II manages, maintains, and updates supply chain contract files, data and systems, ensuring maximization of GPO, aggregation group and local contracts for high contract penetration. Identifies targets of opportunity through analysis of data to ensure price accuracy, supplier performance and implements initiatives to achieve savings for OU Health.  Partners with category manager to develop contracting strategy and support all aspects of the contract negotiation process.  This position requires the ability to work with hospital administrative departments, clinicians and hospital executives to facilitate adoption and standardization of services and products that create efficiencies and cost reduction efforts throughout the organization. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these...

Position Title: Director Finance Systems Department: Enterprise Business Solutions Job Description: The Director, Finance Systems owns the operational management and continuous improvement of OU Health finance platforms, including the Enterprise Resource Planning (ERP) solution and related third-party applications and integrations. The role ensures reliable day-to-day support for Accounts Payable, Accounting, Finance, Budgeting, and Treasury while leading a structured intake and prioritization process for enhancements. This position is accountable for finance data governance, data integrity, and end-to-end data lineage from source systems through reporting, and maintains alignment between system configuration and standardized finance processes. In partnership with the IT PMO and key stakeholders, the Director leads upgrades, enhancements, and implementations, manages vendor/third-party delivery, and advances a multi-year technology roadmap through innovation and...

Position Title: Supply Chain Technician II Department: Supply Chain Job Description: Under general supervision, put away, requisition, pick, distribute, and deliver general, medical, and surgical supplies throughout various healthcare settings.   Along with managing and auditing various supply locations. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Perform all essential job duties related to Tech I role. Manage supply room put away and scanning for OR and procedural areas. Audit supplies from storage locations for distribution and placement into Case Carts, and restocking Exchange Carts such as Code (Crash) Carts and Procedural Carts/Trays. Manage and support identified projects. Assist with perpetual inventory accuracy by reviewing quick issue reports while collaborating...

Position Title: Registrar - Children's - (OB: M - F, 3p to11p) Department: Admitting Job Description: **These positions are available in levels 1,2,or 3 depending on experience, education, and licenses/certifications** The Registrar I is responsible for timely and accurate patient registration by interviewing patients to obtain all pertinent account information and verify insurance coverage. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Interview patients at workstation or bedside to obtain necessary account information. Ensure charts are completed and accurate. Verify insurance and obtain pre-certification/authorization. Verify insurance benefits and calculate and collect patient liable amounts. Secure all necessary signatures for treatment and billing....

Position Title: Security Officer I Department: Security Job Description: General Description The Security Officer I provides a safe and secure environment for patients, family members, employees and guests by enforcing the security policies and procedures of OU Health. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Patrol designated areas as assigned. Write parking tickets for illegally parked vehicles. Investigate complaints, disturbances and thefts by completing a concise and factual report in accordance with policies and procedures; may escalate significant incidents to appropriate personnel. Operate two-way communication system to send and receive messages following appropriate radio protocol. Record shift activities in designated logs or forms as directed. Receive direction...

Position Title: EHR Application Analyst - Orders Analyst (WFH - OK, TX, MO, KS & AR) Department: IT Care Delivery Applications Job Description: This position may be filled as an EHR Application Analyst Level I, II, or III, depending on individual education, experience, and other qualifications. This position may be performed remotely from the following locations within the United States of America:  Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, and Wisconsin.   The EHR Application Analyst I will assist in the development, support and functionality roll out of an Electronic Health Record (EHR) system.  The EHR Application Analyst I assists the organization in optimizing their workflow processes through building applications that are tailored to meet...

Position Title: Director Revenue Cycle Applications Department: IT Care Delivery Applications Job Description: General Description: The Admin Director, IT Revenue Cycle EHR Applications is a highly experienced healthcare IT professional who will lead the management, development, and optimization of revenue cycle applications within our Electronic Health Record system. The IT Director will play a critical role in ensuring the seamless integration, performance, and functionality of these applications, ultimately contributing to the overall efficiency and effectiveness of our healthcare organization. Essential Responsibilities:   Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.  Lead a team of IT professionals responsible for the design, implementation, maintenance, and support of revenue cycle applications within...

Position Title: IAM Epic Security Analyst - Remote Department: IT Information Security Job Description: This position may be performed remotely from the following locations within the United States of America:  Arkansas,  Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health.  State locations and specifics are subject to change as our hiring requirements shift.  This position may be filled as an EHR Application Analyst I, II, or III depending on individual qualifications including education, experience, and/or certifications. The EHR Application Analyst II will advise in the development, support and functionality roll out of an Electronic Health Record (EHR) system.  The EHR Application Analyst II advises IT team members and assists the organization in optimizing their workflow processes through building...

Position Title: Financial Counselor III Department: Admitting Job Description: FINANCIAL COUNSELOR III The Financial Counselor III provides financial guidance and support to patients by reviewing insurance coverage, estimating patient financial responsibility, and assisting with payment arrangements and financial aid applications. The Financial Counselor III is responsible for the daily operations within the department. Responsible for coaching employees, monitoring progress, enforcing rules, and ensuring quality compliance. Responsible for guiding, training, and supporting their team members and needs to be highly motivated to inspire employees to own their work and deliver better results. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Review EMR and visit in-house...

Position Title: Chaplain PRN-Pediatric Department: Spiritual Care Job Description: As a member of the interdisciplinary healthcare team, the Chaplain PRN provides spiritual and emotional care to OU Health patients, families, and staff of all faith backgrounds. This role assesses and addresses spiritual needs, develops and updates care plans, and ensure culturally competent support in accordance with professional chaplaincy standards. The Chaplain PRN offers interfaith services, consults on ethical issues and Advance Directives, participates in on-call rotations, and documents interventions in patient records. Additonally, the Chaplain PRN supports staff wellness, coordinates bereavement services, and collaborates across departments to deliver holistic care. Essential Responsibilities: Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification...

Position Title: EHR Epic Patient Access Analyst Department: IT Care Delivery Applications Job Description: This position may be performed remotely from the following locations within the United States of America:  Arkansas, Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health.  State locations and specifics are subject to change as our hiring requirements shift.  This position may be filled as an EHR Application Analyst I, II, or III depending on individual qualifications including education, experience, and/or certifications. The EHR Application Analyst III will lead the development, support and functionality roll out of an Electronic Health Record (EHR) system.  Using subject matter expertise, the EHR Application Analyst III leads and coordinates the IT team members and collaborates with the...

Position Title: Vice President - VP - Clinical Delivery Applications Department: IT Care Delivery Applications Job Description: The VP Applications will be a leader and advisor, with proven experience in building a team in support of the suite of patient care applications.  The VP Applications is accountable and responsible for overseeing the suite of clinical and revenue cycle applications and modules that have been deployed within the organization. The individual in this role will provide leadership around the development, implementation, optimization and maintenance of those applications that are part of the Epic suite, as well as any other adjacent applications and modules, such as Pharmacy, Lab, Enterprise Imaging, and other applications as assigned, in a customer-oriented manner. This VP ensures that the clinical and revenue cycle applications needed to support the mission, goals and operations of the organization are provided in a timely, accurate, creative,...

Position Title: Associate General Counsel (or Senior Associate General Counsel) Department: Legal Job Description: This position may be filled as either Associate General Counsel or Senior Associate General Counsel depending on individual experience and qualifications. General Description: Associate General Counsel reports to OUH’s Chief Legal Counsel, or a Senior Associate General Counsel, and is responsible for assisting the CLO with the management of the legal, corporate compliance, and contracting functions of the company, as well as anticipated or pending litigation and business transactions.   Associate General Counsel provides comprehensive legal advice and support concerning all aspects of health care services provided at OUH facilities. Oversees outside counsel.   Essential Responsibilities:  Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or...

Position Title: Senior / Associate General Counsel - Contracts (Onsite: Oklahoma City) Department: Legal Job Description: This position may be filled as either Associate General Counsel or Senior Associate General Counsel depending on individual experience and qualifications. Preference will be given to those qualifying at the Senior level. General Description: Sr. Associate General Counsel reports to OUH’s Chief Legal Counsel (CLO) and is responsible for assisting the CLO with the management of the legal, corporate compliance, and contracting functions of the company, as well as anticipated or pending litigation and business transactions.   Sr. Associate Counsel provides comprehensive legal advice and support concerning all aspects of health care services provided at OUH facilities. Oversees outside counsel.   Essential Responsibilities:  Responsibilities listed in this section are core to the position.  Inability to perform...

Position Title: EHR Application Analyst - Cupid (Remote eligible) Department: IT Care Delivery Applications Job Description: This position may be performed remotely from the following locations within the United States of America:  Arkansas,  Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health.  State locations and specifics are subject to change as our hiring requirements shift.  This position may be filled as an EHR Application Analyst I, II, or III depending on individual qualifications including education, experience, and/or certifications. The EHR Application Analyst III will lead the development, support and functionality roll out of an Electronic Health Record (EHR) system.  Using subject matter expertise, the EHR Application Analyst III leads and coordinates the IT team members and...

Position Title: PSR III - Patient Services Representative - Pulmonology Clinic Department: OUPB Pulmonology Job Description: Job Description The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.  Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.  Provides information about clinic operations   Obtains patient demographics on new patients and updates demographics on established patients.   Assists with answering telephone calls and monitoring the abandon call rate.   Prepares and enters healthcare...

Position Title: Credentialed Inpatient Auditor (Coding Quality Review / Educator) WFH (OK, TX, AR, KS, MO) Department: HIM Coders Job Description: This position may be performed remotely from the following locations within the United States of America :  Arkansas,  Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health.  State locations and specifics are subject to change as our hiring requirements shift.  ****Ideal candidate will have experience in academic medical center complex inpatient coding.**** General Description: Performs internal quality assessment reviews on OUH coders to ensure compliance with national coding guidelines and the OUH coding policies for complete, accurate and consistent coding which result in appropriate reimbursement and data integrity. Helps to coordinate and...

Position Title: EHR Application Analyst – Healthy Planet/Compass Rose (Remote eligible) Department: IT Care Delivery Applications Job Description: This position may be performed remotely from the following locations within the United States of America:  Arkansas,  Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health.  State locations and specifics are subject to change as our hiring requirements shift.  This position may be filled as an EHR Application Analyst I, II, or III depending on individual qualifications including education, experience, and/or certifications. The EHR Application Analyst III will lead the development, support and functionality roll out of an Electronic Health Record (EHR) system.  Using subject matter expertise, the EHR Application Analyst III leads and coordinates the IT team members...