55 operations manager jobs found

The positions in this job family will assist scientists in performing scientific research, development and/or clinical tasks of varying complexity. In general, they will assist in the set up, operation and maintenance of laboratory instruments and equipment, monitoring experiments, making observations and calculating and recording results. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers,...

The Regulatory Coordinators (RC) works under the direction of the Principal Investigator(s), Regulatory Operations Manager, Clinical Research Manager and / or directly for the Clinical Trials Office to complete the regulatory requirements of the Sarcoma clinical research project. The RC coordinates aspects of protocol submissions, prepares and submits regulatory documents, and maintains records on assigned studies to ensure regulatory compliance with DFCI and DF/HCC policies as well as federal regulation and ICH/GCP guidelines. This position will work collaboratively with a variety of personnel at all levels, including faculty and study team members of DF/HCC and external institutions, cooperative groups, clinical trials experts, representatives from the pharmaceutical industry, federal agencies, and other research organizations. Works interactively with the Office for Human Research Studies (OHRS), Office of Data Quality (ODQ) and the Clinical Trials Offices at the various DF/HCC...

The Research Administrator Manager is responsible for the management of complex research portfolios of multiple laboratories and completes work autonomously, while working collaboratively with the Department Administrator (DA) as needed. The RA Manager functions not only as a subject matter expert in research administration, but also as a leader within the department and is responsible for direct management of Research Administration staff. The Research Administrator Manager is responsible for a diverse set of funding types including federal, industry, foundation, donor, institutional, chargeback, and clinical trials, in addition to overseeing this responsibility among their staff. The Research Administrator Manager collaborates with and advises faculty and researchers on the preparation of sponsored research applications and/or the financial management of sponsored and institutional funds; and is responsible for problem solving on behalf of the department. The Research...

Lead Clinic Coordinator: In addition to the responsibilities of the Clinic Coordinator I and II, the Lead has additional duties outlined below: Leadership: • Role model and resource to the Clinic Coordinator team • Motivates and drives effective performance of the team • Possesses knowledge of multiple disease specific programs • Working in coordination with the Practice Manager and Project managers, serves as leader/champion in the roll-out of initiatives and projects • Establishes and develops strong working relationship with Nurse Director and Charge Nurses • Participates in interviewing prospective candidates • Contributes input on annual performance evaluation for Clinic Coordinators • Ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Communicates team concerns, performance issues, and trends, to the Practice Manager • Maintains strong lines of communication with the Practice Manager • Understands and aligns with Practice Manager...

The Clinical Pediatric Clinical Research Manager II provides leadership for pediatric clinical research operations and oversees the research team in the execution of clinical trials in accordance with Good Clinical Practice (GCP), under the direction of the Principal Investigator and the Clinical Trials Office. This role is responsible for managing the day-to-day conduct of therapeutic and non-therapeutic studies while ensuring high standards for quality, compliance, and patient safety. Working closely with physicians, research nursing staff, and other program partners, this position supports the planning, implementation, and evaluation of clinical research activities across the program. The manager directs regulatory and compliance efforts, supervises clinical research personnel, and helps ensure studies are conducted efficiently and in alignment with institutional, sponsor, and regulatory requirements. The Clinical Research Manager II is also accountable for monitoring and...

The Quality and Safety Program Manager supports the delivery of high-quality, safe, and compliant patient care within the Department of Radiation Oncology by coordinating quality improvement, patient safety, regulatory, and accreditation activities. Working in partnership with the Director of Quality and Safety, this role serves as a key resource for the department's quality management program, leading the administration of quality and safety processes, monitoring compliance with organizational and regulatory standards, and supporting continuous process improvement initiatives. The role collaborates closely with physicians, nurses, radiation therapists, physicists, dosimetrists, administrators, and network partners to advance a culture of safety, quality, and high reliability. Responsibilities include coordinating quality committees, investigating safety events, analyzing and reporting quality metrics, supporting accreditation and survey readiness, maintaining departmental policies...

Serving as an internal consultant across Dana-Farber Cancer Institute, the Senior Digital Health Innovation Analyst identifies, evaluates, implements, and optimizes emerging digital health technologies that address business and clinical challenges. As part of the Digital Health Innovation Group (DHIG), this role partners with innovators across Dana-Farber to understand user needs, conduct discovery and applied research, benchmark external trends and leading practices, and translate insights into practical digital health strategies, pilots, and scalable solutions. Reporting to the Senior Manager, DFCI Digital Consulting Services, the Senior Digital Health Innovation Analyst partners across IT, operations, clinical, research, and innovation teams to assess opportunities, improve performance and workflows, and deliver high-impact solutions that enhance patient, provider, and staff experiences and/or create sustainable revenue streams. This position is funded through September 2028,...

The Director of Workplace Technology serves as a strategic leader overseeing the full lifecycle and performance of daily technologies used by employees at DFCI across all regional sites. The Director oversees high-performing teams that deliver endpoint management and on-site support for user workstations, thin clients, peripheral replacements, mobile devices, and printer support, asset troubleshooting, and the deployment of new operating systems. The Director is responsible for setting the vision and roadmap for end-user technology services, ensuring that all solutions align with the institution’s mission and operational needs. The successful candidate will bring a customer-focused mindset and a proven track record of building high-performing teams, optimizing processes, and implementing scalable solutions in a dynamic healthcare environment. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer...

This position will start in October 2026. The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI...

Reporting to the Program Manager, the Exercise Trainer will serve as an interventionist on multi-institution research studies designed to assess the impact of diet and exercise intervention programs and will also work with other members of the study team to coordinate intervention delivery and data entry per study protocol. The Exercise Trainer will meet with patients through in-person exercise sessions on site at Dana-Farber Cancer Institute and through virtual exercise sessions as needed based upon clinical or research study demands. The Exercise Trainer may also be responsible for providing individualized patient exercise consultations, assessments, and exercise programming as part of clinical and/or research projects. Preferred afternoon/evening/weekend availability. Schedule and Work Location: • Part-Time Position o 20-30 hours per week o Hours are flexible based on the candidate's availability and patients' needs • This position’s work location is hybrid. The selected...

The Registration Specialist reports to and receives direction from the Manager, Registration and Denial Management and is responsible for registering patients at Dana-Farber Cancer Institute (DFCI). These functions include, but are not limited to, collecting and updating demographic and insurance information, confirming insurance eligibility, verifying benefits, and assisting patients with sign up for Patient Gateway. In addition, the Registration Specialist is responsible for the timely and accurate completion of assigned work queues. This role requires a commitment to service excellence, the ability to work in a fast-paced environment, and a knowledge of the overall financial policies and procedures at DFCI. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an...

The Genetic Counseling Policy and Strategy Manager serves as a senior genetic counseling leader within the GEP program, bridging clinical genetics expertise with institutional strategy and policy. This position will develop scalable models of genetics care, strengthen compliance and accreditation readiness, improve integration of genetics workflows and tools into institutional systems, and advance the role of genetics across oncology care. The manager works collaboratively with program leadership, administrative and operational leaders, and technology partners, while also representing genetics at the institutional and external levels on policy, governance, and advocacy matters. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable...

Reporting to the Manager of Prior Authorization, the Prior Authorization Supervisor is responsible for managing the operational workflows and staff obtaining drug and laboratory procedure prior authorizations from third-party payers. This work will primarily address on-/off-label drugs and molecular pathology procedures provided in the outpatient hospital setting. A key focus of the Prior Authorization Supervisor will be to apply appropriate medical knowledge to all functions of the prior authorization work. He/She will oversee and ensure staff applies appropriate medical knowledge and training. The Prior Authorization Supervisor will assist with prior authorization medical necessity inquiries, with a primary focus on drug and laboratory prior authorizations. Prior Authorization work requires its staff to serve as liaisons between the clinical team and third-party payers. The Prior Authorization Supervisor will demonstrate a strong ability to collaborate with these key...

Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, such as patient reception duties, organizing necessary materials for the patient’s imaging procedure, review of complex patient appointment sets, ordering lab work and additional tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The ISC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into PACS, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face and telephone interactions. Located in Boston and the surrounding...

Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, such as patient reception duties, organizing necessary materials for the patient’s imaging procedure, review of complex patient appointment sets, ordering lab work and additional tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The ISC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process; uploading outside imaging into PACS, being responsible for offering exemplary customer service and resolving and triaging issues presented during both face-to-face and telephone interactions. Located in Boston and the surrounding...

The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires...

The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires...

The Clinical Research Project Manager I is responsible for the day-to-day coordination and management of clinical trial activities, primarily focusing on multi-center, PI-initiated trials. They ensure trial and site startup coordination, train site research staff, handle regulatory submissions, track safety events, and communicate with regulatory authorities. Reporting to disease group managers and/or Clinical Trials Office (CTO) leadership the Clinical Research Project Manager I identifies project plan variances and develops contingency plans to maintain project milestones. They may also oversee operational and training aspects of the EPIC/OnCore application, working closely with faculty, staff, and stakeholders to develop infrastructure, procedures, and tracking systems for project management services. This role requires independent work under general supervision within their disease group or CTO, with a focus on ensuring compliance and efficient trial execution. Located in...

The Assistant Clinical Research Manager (ACRM) position will work within the Sarcoma clinical research program and assist in the management of the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator. These positions, in collaboration with the program’s Clinical research Managers physicians and research nursing staff, are responsible for assisting with the design, implementation and evaluation of their program’s clinical research activities, related regulatory oversight, and will provide day to day supervision of their program’s clinical research staff as needed. This position’s work location is hybrid with two or three days per week onsite in Boston, MA. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI). Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and...

Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Intake Coordinator is the initial point of contact and ambassador representing Dana-Farber Cancer Institute and Brigham and Women’s International Office to all international patients, families/escorts, physicians, embassies, governmental health authority’s, foundations, and insurance companies throughout the continuation of the patient’s care coordination. This role is instrumental in meeting the business needs of the program, provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. The International Patient Intake Coordinator achieves patient experience and business objectives through managing a broad portfolio of patients, and personally customizing each interaction to create exceptional, world class...