83 customer support jobs found

Job Ref:JR-4351 Location:450 Brookline Ave, BOSTON, MA 02215 Category:IT/Informatics Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$75,000.00 - $81,500.00 per year Overview The McGraw/Patterson Center for Population Sciences at the Dana-Farber Cancer Institute (DFCI) is seeking a motivated entry-level Bioinformatics Engineer to join its Data Management team, supporting high-impact research initiatives while contributing to the development of scalable data and AI-driven platforms. This position is closely aligned with research programs at the Lowe Center for Thoracic (Lung) Oncology, leveraging a robust engineering and multi-cloud ecosystem, and providing a unique opportunity to collaborate directly with research and clinical teams focused on thoracic cancers within a cross-center model. The successful candidate will work at the intersection of biology, data science, engineering, and AI—supporting immediate...

Job Ref:JR-3629 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$74,500.00 - $89,300.00 per year Overview The Research Informatics Operations (RIO) team is looking for an enthusiastic Business Analyst to coordinate and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst I will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Harvard Cancer Consortium, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking. Incumbent will assist more experienced staff with projects, eventually leading their own projects, including design & implementation of new software systems...

Job Ref:JR-922 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$96,900.00 - $111,000.00 per year Overview The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of...

Job Ref:JR-4618 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Part time Work Location:Onsite: 100% onsite Salary/Pay Rate:$40,000.00 - $44,200.00 per year Overview Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...

Job Ref:JR-4638 Location:5 Branch St, METHUEN, MA 01844 Category:Pharmacy Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$75,296.00 - $83,959.20 per year Overview The Pharmacy Care Coordinator II is responsible for acting as the patient’s advocate to ensure that the prescribed drug therapy and pharmacy care plan are followed as prescribed and meet the medical, social, and personal needs of the patient. The Pharmacy Care Coordinator II assists the patient by coordinating their prescribed pharmacy care with the patient’s health care providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers. Additionally, the Pharmacy Care Coordinator II will assist by serving on and supporting the needs of the Quality and Clinical Management Committee (QCMC) for the specialty pharmacy and assist the onboarding and training of...

Job Ref:JR-2014 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer...

Job Ref:JR-614 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$60,330.00 - $74,915.00 per year Overview Under moderate supervision, the Program Administrator I provides operational and administrative support to the program. The Program Administrator I coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives. The Program Administrator I serves as program liaison for the department, community advisors, partners, and stakeholders. This role supports the preparation of program reports by gathering and organizing data. For all of these, the work still requires the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer...

Job Ref:JR-4541 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Imaging Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$57,000.00 - $64,400.00 per year Overview Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical position is responsible for departmental administrative tasks, such as patient reception duties, organizing necessary materials for the patient’s imaging procedure, review of complex patient appointment sets, ordering lab work and additional tests associated with imaging procedures. The Imaging Services Coordinator (ISC) works in a busy environment with a high patient volume, managing complex tasks while balancing multiple real-time priorities, and, when appropriate, acting as the escalation point for issues presenting at main reception. The ISC is an ambassador of the DFCI patient experience while efficiently managing the patient check-in process;...

Job Ref:JR-4505 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Imaging Employment Type:Per Diem Work Location:Onsite: 100% onsite Salary/Pay Rate:$109,096.00 - $129,594.40 per year Overview Working under the direction of the MRI Manager, MRI Supervisor, and MRI Clinical Director, the MRI technologist is responsible for performing all technical procedures within MRI as described in the DFCI Imaging Policy Manual. The MRI technologist duties include the responsibility of the delivery of safe and effective imaging procedures, participation in departmental education programs, participation in organizational and departmental goals and priorities and active involvement in Quality Assurance/Quality Improvement (QA/QI) activities. Each MRI technologist position requires a close working relationship with Imaging professional, nursing, and technical staff, as well as with providers, investigators, and their staff. The MRI technologist will work to...

Job Ref:JR-4412 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$60,330.00 - $74,915.00 per year Overview Reporting directly to the administrative directors and manager of disease center operations. Provides operational support to the business office needs of the divisions within Hematologic malignancies. Develops and manages centralized operations of expense report submissions, monitoring new and renewed provider licensures and permits, controls all supply ordering for staff, nursing and faculty including office, IS and other requisitioning, assists in the preparation of monthly variance reports and annual operating budgets. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of...

Job Ref:JR-4577 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$95,800.00 - $117,500.00 per year Overview Under the general direction of the Administrative Director, the Disease Center Operations Manager II role is key to the operations and administrative support of the disease center. Assists with the comprehensive administration and management responsibility for the clinical, research and education programs for the disease center, taking on a higher level of responsibility and autonomy. The Disease Center Operations Manager II scope may include support of multiple disease centers and/or clinical programs and/or direct supervision of administrative staff. This position requires the professional skills to collaborate and support the Administrative Director to lead and coordinate all aspects of the administrative and clinical operations oversight of...

Job Ref:JR-4573 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$57,200.00 - $64,700.00 per year Overview Reporting to the Manager, Disease Center Scheduling Operations, the Supervisor of Established Patient Operations is responsible for the oversight of day-to-day and scheduling operations. The Supervisor has direct supervision of approximately 6 Clinical Scheduling Specialists and Clinic Coordinators. The Supervisor provides human resources management of staff relative to hiring, corrective action, training, and evaluation of employees. Drawing on a broad understanding of the DFCI and Scheduling Department practices and policies, and displaying a degree of initiative and independent judgement, the Supervisor will continually assess and direct a wide range of issues, including personnel management, systems issues, and escalated patient issues...

Job Ref:JR-4465 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurses, and other members of the care team in their clinical practices in support of Dana-Farber Cancer Institute’s mission. This role is a key member of the care team, facilitating real-time communication and providing accurate patient information to clinicians using various communication systems. Following established triage guidelines, the Clinical Administrative Specialist I routes patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The position assumes responsibility for various aspects of care coordination and serves as a...

Job Ref:JR-4191 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Development/Fundraising Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$64,600.00 - $71,300.00 per year Overview The Philanthropy Coordinator (PC) manages a broad range of team and programmatic operational responsibilities related to the Jimmy Fund Walk for Dana-Farber, Dana-Farber Marathon Challenge, and Run Dana-Farber programs, while also providing essential administrative support to the Peer-to-Peer Fundraising team. Reporting to the Senior Director, Peer-to-Peer Fundraising, the PC is also responsible for stewarding a portfolio of participants across Walk and Run programs. This role requires excellent organizational skills and attention to detail, strong Microsoft Excel skills and a demonstrated ability to manage multiple tasks efficiently. The Philanthropy Coordinator is expected to collaborate closely with team members, Division...

Job Ref:JR-4257 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Purchasing/Materials Management Employment Type:Part time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$56,600.00 - $61,500.00 per year Overview Reporting to the Adult Resource Office Supervisor, the Resource Specialist I is responsible for the delivery of resource assistance and guidance to patients being treated at Dana-Farber Cancer Institute. This includes delivery of concrete resource services such as short-term accommodations, parking, patient assistance, and transportation; referrals to appropriate local, state, and federal assistance programs; as well as help with applications for assistance to non-profit foundations. This position is hybrid and part-time, with a schedule of 32 hours per week. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are...

Job Ref:JR-3800 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Clinical Research Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$59,500.00 - $63,400.00 per year Overview The Protocol Activation Coordinator (PAC) II represents Nursing and Patient Care Services in the operational review and activation of clinical trials across DFCI sites. The Protocol Activation Coordinator II translates protocol requirements into nursing-operational documents, including scheduling templates, infusion flowsheets, education materials, and drug diaries, and facilitates multidisciplinary validation and acuity meetings to ensure trial readiness. The Protocol Activation Coordinator II maintains and updates clinical trial operational documentation throughout the lifecycle of the study, partnering closely with Clinical Trials Nurses, disease center leaders, IDS Pharmacy, and clinical operations. This work supports safe, efficient...

Job Ref:JR-3798 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Clinical Research Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$48,600.00 - $54,500.00 per year Overview The Protocol Activation Coordinator I (PAC) represents Nursing and Patient Care Services in the operational review and activation of clinical trials across DFCI sites. The Protocol Activation Coordinator I translates protocol requirements into nursing-operational documents, including scheduling templates, infusion flowsheets, education materials, and drug diaries, and facilitates multidisciplinary validation and acuity meetings to ensure trial readiness. The Protocol Activation Coordinator I maintains and updates clinical trial operational documentation throughout the lifecycle of the study, partnering closely with Clinical Trials Nurses, disease center leaders, IDS Pharmacy, and clinical operations. This work supports safe, efficient...

Job Ref:JR-4410 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$72,980.00 - $88,035.00 per year Overview Under minimal supervision, the Executive Assistant I provides high-level administrative support primarily to Vice Presidents and above or a comparable level executive. Work requires some analysis and use of initiative and independent judgement. The Executive Assistant I is often called upon to communicate on behalf of executive(s) to other employees. The Executive Assistant I conducts work assignments of increasing complexity with some latitude for independent judgement and remains knowledgeable of corporate policies. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of...

Job Ref:JR-4399 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Part time Work Location:Onsite: 100% onsite Salary/Pay Rate:$40,000.00 - $44,200.00 per year Overview Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...

Job Ref:JR-4414 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$40,000.00 - $44,200.00 per year Overview Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...