4 customer service representative jobs found

Overview The Orthopaedic Center is looking for a highly motivated Therapy Scheduler Floater. This position is based in Albertville but helps cover Scottsboro, Guntersville, and Hampton Cove. This opening is a full-time position averaging 40 hours per week. The Therapy Scheduler will perform an array of duties including greeting and assisting with check-in and check-out duties of all patients presenting for appointments, scheduling patients in person and via telephone, verifying insurance eligibility, collecting payments, and any other task assigned. The Therapy Scheduler must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED Experience: Customer Service Representative experience preferred Additional Skills/Abilities: Ability to work under pressure, multitask and meet deadlines Outstanding organizational, time management and writing skills...

Overview The Orthopaedic Center is looking for a highly motivated Therapy Call Center Team Lead. This opening is a full-time position averaging 40 hours per week. The Therapy Call Center Team Lead is responsible for training and supporting new Therapy Call Center employees while ensuring efficient daily operations at TOC Therapy in Huntsville, Alabama. This position provides hands-on training in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services across all TOC locations. When not conducting training, the individual will assist with daily call center responsibilities, monitor referral workflows, and provide ongoing support to team members. Additional responsibilities include assisting with staff supervision, timecard management, and employee evaluations. The Therapy Call Center Team Lead must be able to communicate effectively with patients, TOC physicians and staff. Qualifications...

Overview The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED License, Certification and/or Registration: ROT or CCMA certification required by first 90 days of...

Overview The Orthopaedic Center is looking for a highly motivated Therapy Scheduler for our Huntsville office. This opening is a full-time position averaging 40 hours per week. The Therapy Scheduler will perform an array of duties including greeting and assisting with check-in and check-out duties of all patients presenting for appointments, scheduling patients in person and via telephone, verifying insurance eligibility, collecting payments, and any other task assigned. The Therapy Scheduler must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education required: HS/GED Experience: Customer Service Representative experience preferred Additional Skills/Abilities: Ability to work under pressure, multitask and meet deadlines Outstanding organizational, time management and writing skills Ability to speak clearly and concisely Knowledge of data entry and Excel...