2 customer support jobs found

Job Ref:JR-922 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$96,900.00 - $111,000.00 per year Overview The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of...

Job Ref:JR-914 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$61,900.00 - $66,100.00 per year Overview The Research-Focused Patient Navigator improves equitable access to clinical research by curating trial options, proactively pre-screening and outreaching to patients across referral sites and DFCI Longwood, and providing end-to-end, patient-centered navigation from pre to post clinical trial enrollment. The role bridges clinicians, research staff, and patients to reduce logistical and social barriers, coordinate research navigation, complete participation assessment, and capture metrics that inform continuous improvement in trial access and enrollment for underrepresented patients in blood cancer clinical trials. The Hantel Lab is seeking a Research-Focused Patient Navigator to directly support adult medical oncology...