2 jobs found

Job Details Description JOB SUMMARY: The IT Specialist role is to ensure optimal operation of the facility’s IT systems. This includes installing, configuring and supporting hardware and software components so that end users can accomplish business tasks. Problem resolution involves the use of department request tracking system and where required this individual will give in-person, hands-on assistance and training to end users. In addition to end user support, he/she will be involved in the implementation of new IT systems and maintenance of existing IT infrastructure systems as assigned. The IT Specialist will be a member of a cross-functional technical team responsible for maintaining all aspects of a 24x7 IT Infrastructure including network, servers, data centers, near 100% system availability, desktop and printer support, among other technical duties. Minimum Knowledge and Skills: ·          Bachelor’s degree in computer science or a...

Job Details Description JOB SUMMARY: The Support Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.   Provides backup support for PAC’s administration, telecommunications, Multi-Function printers, and other printers.