12 customer support jobs found

Job Ref:JR-3629 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$74,500.00 - $89,300.00 per year Overview The Research Informatics Operations (RIO) team is looking for an enthusiastic Business Analyst to coordinate and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst I will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Harvard Cancer Consortium, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking. Incumbent will assist more experienced staff with projects, eventually leading their own projects, including design & implementation of new software systems...

Job Ref:JR-922 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$96,900.00 - $111,000.00 per year Overview The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of...

Job Ref:JR-4096 Location:20 OVERLAND ST, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$115,800.00 - $127,700.00 per year Overview The Senior Application Analyst acts as a subject matter expert for assigned applications, leading complex projects and system enhancements. They troubleshoot advanced issues, recommend process improvements, and mentor other team members This role partners with business leaders to align application capabilities with organizational goals and ensure effective cross-functional collaboration. The Senior Analyst drives high-quality delivery and continuous improvement across applications. Incumbent will report to the Dana-Farber Cancer Institute (DFCI) Director, Technology Strategy and Solutions for Radiation Oncology in the Information Services (IS) department. The Radiation Oncology Information Systems team works solely to support the complex and...

Job Ref:JR-4092 Location:20 OVERLAND ST, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$115,800.00 - $127,700.00 per year Overview The Senior Application Analyst acts as a subject matter expert for assigned applications, leading complex projects and system enhancements. They troubleshoot advanced issues, recommend process improvements, and mentor other team members This role partners with business leaders to align application capabilities with organizational goals and ensure effective cross-functional collaboration. The Senior Analyst drives high-quality delivery and continuous improvement across applications. Incumbent will report to the Dana-Farber Cancer Institute (DFCI) Director, Technology Strategy and Solutions for Radiation Oncology in the Information Services (IS) department. The Radiation Oncology Information Systems team works solely to support the complex and...

Job Ref:JR-4093 Location:20 OVERLAND ST, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$90,900.00 - $101,800.00 per year Overview The Application Analyst II handles more complex application issues and participates in project implementations and upgrades. They analyze business requirements, design solutions, and ensure changes align with organizational objectives. This role provides guidance to junior analysts and contributes to process improvements and system optimization. The analyst serves as a key resource for IT and business teams, supporting effective application use and performance. Incumbent will report to the Dana-Farber Cancer Institute (DFCI) Director, Technology Strategy and Solutions for Radiation Oncology in the Information Services (IS) department. The Radiation Oncology Information Systems team works solely to support the complex and technologically advanced...

Job Ref:JR-4095 Location:20 OVERLAND ST, BOSTON, MA 02215 Category:Radiation Oncology Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$147,500.00 - $163,700.00 per year Overview The Information Services Manager leads a team of digital/IT professionals responsible for supporting, maintaining, and improving critical applications, hardware, and related technology services across multiple departments and sites, including affiliated and partner locations. The role partners with technical, operational, and administrative stakeholders to ensure reliable service delivery, system optimization, and technology resiliency. The manager oversees team performance, resource planning, and vendor relationships, and supports planning and execution of technology initiatives in alignment with organizational policies and standards. This role also serves as a management escalation point for on-call support and may require off-hours work...

Job Ref:JR-3912 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$115,800.00 - $127,700.00 per year Overview We are seeking a candidate with in-depth experience supporting Patient Access workflows across both inpatient and outpatient settings, with strong knowledge of Financial Clearance processes. The ideal candidate will have hands-on exposure to real-time eligibility verification, bed management, and service level authorizations, including knowledge of insurance workflows and systems to support prior authorization requirements. Epic Prelude and/or Grand Central certification strongly preferred. In this role, you will provide day-to-day support for Patient Access business operations while continuously optimizing Epic to maximize workflow efficiency and improve both the end-user and patient experience, recognizing a highly matrixed environment. You...

Job Ref:JR-3177 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$90,900.00 - $101,800.00 per year Overview The Application Analyst II handles more complex application issues and participates in project implementations and upgrades. They analyze business requirements, design solutions, and ensure changes align with organizational objectives. This role provides guidance to junior analysts and contributes to process improvements and system optimization. The analyst serves as a key resource for IT and business teams, supporting effective application use and performance. This Application Analyst II position reports to the Senior Manager, Digital Consulting Services within IS Strategic Planning & Performance (SPP) at Dana-Farber Cancer Institute and sits on the Collaboration & Productivity Tools (CPT) team, which supports a portfolio of solutions...

Job Ref:JR-3176 Location:21 27 Burlington Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$90,900.00 - $101,800.00 per year Overview The Application Analyst II handles more complex application issues and participates in project implementations and upgrades. They analyze business requirements, design solutions, and ensure changes align with organizational objectives. This role provides guidance to junior analysts and contributes to process improvements and system optimization. The analyst serves as a key resource for IT and business teams, supporting effective application use and performance. This Application Analyst II position reports to the Senior Manager, Digital Consulting Services within IS Strategic Planning & Performance (SPP) at Dana-Farber Cancer Institute and sits on the Collaboration & Productivity Tools (CPT) team, which supports a portfolio of solutions...

Job Ref:JR-3226 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$110,500.00 - $123,300.00 per year Overview The Principal Business Intelligence Analyst is responsible for leading end to end delivery on multiple Business Intelligence projects on time and of high quality. Depending on the skills and career goals of the analyst, their personal expertise may be either in business consulting and visualization, or technical data design and analysis, or both. The Principal Business Intelligence Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model. Pediatric Oncology Operations and ED&A are entering a period of significantly increased analytic complexity, cross-institution collaboration, and...

Job Ref:JR-2639 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Finance/Accounting Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$94,000.00 - $104,700.00 per year Overview Leads division level, financial planning efforts, budget analysis, monthly reporting and roster maintenance. Partners with complex divisions (>$5M annual operating budget, high touch expense management and roster management needs) to support operating budget development, monthly reporting and budget analysis. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote...

Job Ref:JR-2526 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$117,200.00 - $134,100.00 per year Overview The Manager of Epic Business Analysis leads a team of analysts and trainers responsible for optimizing Epic workflows, translating operational needs into effective system solutions, and ensuring alignment with organizational strategy. This role oversees requirements gathering, system configuration, and the delivery of high-quality ongoing support to maintain stable, efficient clinical and business operations. The manager drives process improvement, mentors staff, and partners with operational and IT leadership to deliver enhancements that improve user experience and overall organizational performance. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research...