Iredell Health System
Statesville, NC
The Patient Services Representative - Medical Office Front Desk position is responsible for the efficient management of front office operations within a medical practice. This includes greeting and registering patients, scheduling appointments, verifying insurance, collecting payments, managing medical records, and maintaining effective communication with both patients and staff. The Patient Services Representative (PSR) serves as a vital part of the healthcare team, ensuring a positive experience for patients and accurate administrative support for the practice. Key Responsibilities Greet patients and visitors in a courteous and professional manner. Schedule and confirm patient appointments in accordance with practice guidelines. Register patients by verifying and updating demographic, insurance, and contact information. Collect copays, reconcile cash drawers, and prepare daily deposits. Answer phones, return messages, and route calls appropriately. Maintain...
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