18 customer support jobs found

Job Ref:JR-3611 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-1568 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Part time Work Location:Onsite: 100% onsite Salary/Pay Rate:$40,000.00 - $44,200.00 per year Overview Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...

Job Ref:JR-3323 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$51,000.00 - $58,200.00 per year Overview Under the direction of the Radiation Oncology Practice Director and Practice Manager, the Clinical Scheduling Specialist II is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers. The individual in this position will play a critical role in facilitating all aspects of patient care. Supporting multiple disease groups within the Radiation...

Job Ref:JR-3401 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Clinic Assistant Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$52,390.62 - $63,543.56 per year Overview The Clinical Assistant is responsible for direct care provided to patients and for contributing to efficient operations in the patient care environment. Direct patient care activities include, but are not limited to, obtaining vital signs, meeting the comfort needs of patients, drawing and collecting blood & other samples and assisting nursing/medical staff in performing invasive procedures, such as bone marrow aspirates. Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, cleaning patient care areas and infusion room, transporting patients and specimens as needed, and monitoring the environment of care. Located in Boston and the...

Job Ref:JR-3210 Location:5 Branch St, METHUEN, MA 01844 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$108,400.00 - $111,700.00 per year Overview The Patient Care Coordinator Supervisor is responsible for overseeing the daily operations and management of a portion of the patient care coordination team (6-8 team members). This role ensures that patient care activities are efficiently organized and executed, facilitating seamless communication between patients, families, and healthcare providers. The Supervisor plays a critical role in maintaining high standards of patient care and satisfaction, ensuring compliance with institutional policies and procedures, and supporting the team in delivering compassionate and comprehensive care. The position requires strong leadership skills to manage a team of coordinators and to foster a collaborative environment that...

Job Ref:JR-2804 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Imaging Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$108,700.00 - $122,100.00 per year Overview Working under the direction of the Senior Director and clinical faculty leadership, and reporting to the Imaging Manager, the Imaging Supervisor (IS) serves as a subject matter expert and is responsible for performing and/or overseeing the performance of all technical procedures within their respective modality sections. The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating clinical research and educational activities, ensuring regulatory and accreditation compliance, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The IS will work with various members...

Job Ref:JR-3030 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-1976 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-2283 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$40,000.00 - $44,200.00 per year Overview Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...

Job Ref:JR-1980 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-1979 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-1706 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Clinic Assistant Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$54,772.00 - $68,971.50 per year Overview The Clinical Assistant is responsible for direct care provided to patients and for contributing to efficient operations in the patient care environment. Direct patient care activities include, but are not limited to, obtaining vital signs, drawing and collecting blood samples and assisting nursing/medical staff in performing invasive procedures, such as bone marrow aspirates. Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, transporting patients and specimens as needed, and monitoring the environment of care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in...

Job Ref:JR-1721 Location:300 Boylston St, CHESTNUT HILL, MA 02459 Category:Imaging Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$108,700.00 - $122,100.00 per year Overview Working under the direction of the Senior Director and clinical faculty leadership, and reporting to the Imaging Manager, the Imaging Supervisor (IS) serves as a subject matter expert and is responsible for performing and/or overseeing the performance of all technical procedures within their respective modality sections. The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating clinical research and educational activities, ensuring regulatory and accreditation compliance, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The IS will work with various members...

Job Ref:JR-1493 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Per Diem Work Location:Remote: 100% off site Salary/Pay Rate:$43,600.00 - $52,500.00 per year Overview POSITION SUMMARY: The Social Work Group Clinical Supervisor provides virtual group clinical supervision to social work staff (adult and pediatric) within Dana-Farber Cancer Institute’s Division of Social Work. This role focuses on facilitating small group supervision and case-based learning to strengthen clinical practice in oncology social work and serious illness care across inpatient and ambulatory settings. The position collaborates with Social Work leadership to support high-quality, evidence-informed psychosocial care, promote consistent standards of practice, and foster a culture of reflection and learning. The Social Work Group Clinical Supervisor also contributes to the development of clinical supervision...

Job Ref:JR-666 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Interpreter Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$78,000.00 - $89,700.00 per year Overview Reporting to the Director of Interpreter Services, the Supervisor is responsible for the day-to-day operations of interpretation services as well as the supervision and staff development of all staff and per diem interpreters. This position ensures qualified interpreters are available for non-English speaking and limited English-speaking patients and families and faculty and staff have adequate access to qualified interpreters and are equipped with instructions to request and use interpreter resources. The role also enforces interpreter services policies and procedures and recommends improvement measures to support above activities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing...

Job Ref:JR-148 Location:450 Brookline Ave, BOSTON, MA 02215 Category:IT/Informatics Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$52.75 - $55.53 per hour Overview Under the general direction of the Lockshop Manager, the incumbent maintains, services and installs door hardware, locks, electronic access control equipment and closed circuit television equipment. As part of the Lockshop, the incumbent also maintains the Institutes mechanical hardware, repairing and replacing hardware and cutting keys as needed. The technician completes work orders and preventive maintenance orders as assigned while delivering a high level of customer service. This position is under the IUOE local 877 bargaining agreement. A technician holding a Massachusetts low voltage license is compensated at a grade 98 category and a non-license holder is compensated at the grade 97 category. Located in Boston and the surrounding...

Job Ref:JR-333 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Part time Work Location:Boston Job Posting Location Salary/Pay Rate:$40,000.00 - $44,200.00 per year Overview This position is fully onsite Friday, Saturday and Sunday 7am-5:30pm. It is also eligible for our Weekend Shift Differential. Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer,...

Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides leadership and supervision on assigned shift. Responsible for coordinating shift plans, making operational decisions, communicating with Security personnel, and reporting all safety / security incidents. Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that...