Dana-Farber Cancer Institute
Brookline, MA
Reporting to the Senior Manager, the Supervisor, New Patient and Established Operations is responsible for the oversight of day-to-day and scheduling operations. The Supervisor directly supervises and provides human resources management of staff related to hiring, corrective action, training, and evaluation of employees. Drawing on a broad understanding of the DFCI and New and Established Patient Operations practices and policies and displaying a degree of initiative while developing independent judgement, the Supervisor will continually assess and direct a wide range of issues, including personnel management, systems issues, and escalated patient issues that may arise. The Supervisor is responsible for ensuring all patient scheduling is completed in accordance with DFCI Scheduling Guidelines and customer service standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care....
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Assistant & Support
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