18 customer support jobs found

Job Ref:JR-4231 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$175,900.00 - $196,900.00 per year Overview The Director, Administration and Operations, is a mission-driven leader and trusted advisor to the Chair of the Department of Data Science at Dana-Farber Cancer Institute. In this pivotal role, the Director provides comprehensive oversight of all administrative, financial, operational, and compliance functions, ensuring the department’s infrastructure empowers faculty, staff, and trainees to advance scientific discovery and innovation in cancer research. Serving as a visible partner to departmental, institutional, and external stakeholders, the Director plays a vital role in shaping and implementing strategic initiatives, driving operational excellence, and fostering an inclusive, collaborative, and high-performance culture. The Director...

Job Ref:JR-5286 Location:450 Brookline Ave, BOSTON, MA 02215 Category:IT/Informatics Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$106,000.00 - $123,500.00 per year Overview The System Administrator III will work internal to the Cell Manipulation Core Facility to manage systems across the Cell Therapy (CT) Networks by implementation and validation of computer systems impacting the department and CT program. The System Administrator III works in conjunction with the project teams from Partners Healthcare System and CMCF technical staff as well as working with DFCI and Partners IS on enterprise systems such as Epic and Sunquest. Systems will include, but are not limited to Partners Order Entry System for Biological Products (BOE/BPAA), Eceptionist, Sunquest, REES Environmental Monitoring systems, Internal Server systems, CMCF FileMaker Databases, FreezerWorks Bio-Repository system selected MES, and other...

Job Ref:JR-5271 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-5191 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurses, and other members of the care team in their clinical practices in support of Dana-Farber Cancer Institute’s mission. This role is a key member of the care team, facilitating real-time communication and providing accurate patient information to clinicians using various communication systems. Following established triage guidelines, the Clinical Administrative Specialist I routes patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The position assumes responsibility for various aspects of care coordination and serves as a...

Job Ref:JR-5037 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$175,900.00 - $196,900.00 per year Overview The Director serves as a leader in the Department/Division leadership, overseeing the Department Core Administration team that manages all financial, personnel, space and department operations in alignment with Dana-Farber policies and procedures. As a leader, the Director is responsible for departmental goal setting, process improvement, and standard operating procedures, evaluating current workflows to ensure the highest quality and efficiency. Additionally, the Director is responsible for working with department leadership, faculty and research leadership to develop strategy and provide guidance and expertise. Reporting directly to the Department Chair/Division Chief and indirectly to Research Leadership, this individual will act as a...

Job Ref:JR-5155 Location:736 Cambridge St, BRIGHTON, MA 02135 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer...

Job Ref:JR-4915 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview Reporting to the Scheduling Supervisor, the Clinical Scheduling Specialist I in Pediatrics is responsible for all aspects of established patient scheduling within the Jimmy Fund Clinic and ancillary scheduling at Boston Children's Hospital in accordance with department scheduling guidelines. While liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests, this role enjoys working in a busy setting, offering exemplary customer service, and managing complex high-volume scheduling tasks in accordance with the DFCI Customer Service Standards. The individual in this position will play a critical role in facilitating all aspects...

Job Ref:JR-3644 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview The Department of Supportive Oncology (SO) is composed of five divisions that offer unique services and conduct research with one important goal: To help patients and their families maintain the best quality of life during and after treatment. Housed within SO, the Division of Adult Palliative Care is comprised of an interprofessional team of physicians, NPs/PAs, nurses, and social workers that provide state-of-the-art palliative care to seriously ill patients in our inpatient and outpatient services. Our team helps cancer patients, and their families maintain the best quality of life during and after treatment. Under moderate supervision, the Administrative Specialist II will schedule patient appointments and...

Job Ref:JR-614 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$60,330.00 - $74,915.00 per year Overview Under moderate supervision, the Program Administrator I provides operational and administrative support to the program. The Program Administrator I coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives. The Program Administrator I serves as program liaison for the department, community advisors, partners, and stakeholders. This role supports the preparation of program reports by gathering and organizing data. For all of these, the work still requires the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer...

Job Ref:JR-1612 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$109,400.00 - $128,600.00 per year Overview Reporting to the Vice President of Inpatient and Ancillary Services, the Administrative Director (AD), Inpatient Hospital, will provide central administrative oversight for regulatory and governance of the Dana-Farber Inpatient Hospital in addition to leading strategic work as assigned for the service line. The AD of the Inpatient Hospital will be an integral part of the Inpatient Leadership team, partnering with clinical and administrative leaders across the organization to drive forward operational planning related to the Future Cancer Hospital. This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH,...

Job Ref:JR-4061 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview The Protocol Scheduler is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements. Located in Boston and the surrounding communities,...

Job Ref:JR-3964 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Research Administration Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$64,700.00 - $71,700.00 per year Overview The Research Administrator is responsible for the management of the research portfolio(s) for one or more laboratories with direction and moderate supervision from their supervisor. The Research Administrator works with a diverse set of funding types including federal, industry, foundation, donor, institutional, chargeback, and clinical trials. The Research Administrator collaborates with faculty and researchers on the preparation of sponsored research applications and/or the financial management of sponsored and institutional funds; and is responsible for identifying problems and working with supervisor to resolve where necessary. The Research Administrator is responsible for liaising with Institute central offices such as Research...

Job Ref:JR-3372 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Part time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$77,290.00 - $92,690.00 per year Overview This is a time-limited role with funding for two years. It is a part-time, hybrid position based at our Longwood campus. Please include a cover letter with your application. Under limited supervision, the Program Administrator II provides operational and complex administrative support to the program. The Program Administrator II coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives and may assist in the development of new or revision of program goals and objectives. The Program Administrator II represents the program in promotional efforts, cross-functional collaboration, prepares detailed program reports, analyzes data, and provides insights for...

Job Ref:JR-3359 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview The Attleboro location is looking to fill an Administrative Specialist II role for a July start date. Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established...

Job Ref:JR-3226 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$110,500.00 - $123,300.00 per year Overview The Principal Business Intelligence Analyst is responsible for leading end to end delivery on multiple Business Intelligence projects on time and of high quality. Depending on the skills and career goals of the analyst, their personal expertise may be either in business consulting and visualization, or technical data design and analysis, or both. The Principal Business Intelligence Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model. Pediatric Oncology Operations and ED&A are entering a period of significantly increased analytic complexity, cross-institution collaboration, and...

Job Ref:JR-3027 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Part time Work Location:Onsite: occasional remote Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview This is a part-time role (24 hours per week), with pay based on the scheduled hours. The schedule includes two in-office days, with the third day eligible to be remote if desired. In addition to general administrative support, the position includes coordinating extensive travel for the SVP. The role supports the SVP of Translational Medicine at DFCI and may also provide administrative support to the SVP’s lab as needed. Responsibilities include using Microsoft Office to produce reports, spreadsheets, presentations, and other materials. The position requires knowledge of Institute policies and the ability to interface with senior leadership and a wide range of internal and external stakeholders—including...

Job Ref:JR-2820 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview The Protocol Scheduler is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements. Located in Boston and the surrounding communities,...

Job Ref:JR-1976 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...