18 customer support jobs found

Job Ref:JR-3720 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$60,330.00 - $74,915.00 per year Overview This position's work location is fully remote with occasional time onsite. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). Under moderate supervision, the Program Administrator I provides operational and administrative support to the program. The Program Administrator I coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives. The Program Administrator I serves as program liaison for the department, community advisors, partners, and stakeholders. This role supports the preparation of program reports by gathering and organizing data. For all of these, the work still requires the application of...

Job Ref:JR-3372 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Part time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$77,290.00 - $92,690.00 per year Overview This is a time-limited role with funding for two years. It is a part-time, hybrid position based at our Longwood campus. Please include a cover letter with your application. Under limited supervision, the Program Administrator II provides operational and complex administrative support to the program. The Program Administrator II coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives and may assist in the development of new or revision of program goals and objectives. The Program Administrator II represents the program in promotional efforts, cross-functional collaboration, prepares detailed program reports, analyzes data, and provides insights for...

Job Ref:JR-3611 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-3465 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer...

Job Ref:JR-3359 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: occasional remote Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview The Attleboro location is looking to fill an Administrative Specialist II role for a July start date. Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established...

Job Ref:JR-3323 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$51,000.00 - $58,200.00 per year Overview Under the direction of the Radiation Oncology Practice Director and Practice Manager, the Clinical Scheduling Specialist II is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers. The individual in this position will play a critical role in facilitating all aspects of patient care. Supporting multiple disease groups within the Radiation...

Job Ref:JR-2963 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$50,070.00 - $60,730.00 per year Overview Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer...

Job Ref:JR-3226 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Operations Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$110,500.00 - $123,300.00 per year Overview The Principal Business Intelligence Analyst is responsible for leading end to end delivery on multiple Business Intelligence projects on time and of high quality. Depending on the skills and career goals of the analyst, their personal expertise may be either in business consulting and visualization, or technical data design and analysis, or both. The Principal Business Intelligence Analyst is a quantitative analytics professional who specializes in delivering actionable insights and analytics to business users, leveraging an enterprise analytics framework, infrastructure, and operating model. Pediatric Oncology Operations and ED&A are entering a period of significantly increased analytic complexity, cross-institution collaboration, and...

Job Ref:JR-3030 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-3027 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Part time Work Location:Onsite: occasional remote Salary/Pay Rate:$56,310.00 - $69,930.00 per year Overview This is a part-time role (24 hours per week), with pay based on the scheduled hours. The schedule includes two in-office days, with the third day eligible to be remote if desired. In addition to general administrative support, the position includes coordinating extensive travel for the SVP. The role supports the SVP of Translational Medicine at DFCI and may also provide administrative support to the SVP’s lab as needed. Responsibilities include using Microsoft Office to produce reports, spreadsheets, presentations, and other materials. The position requires knowledge of Institute policies and the ability to interface with senior leadership and a wide range of internal and external stakeholders—including...

Job Ref:JR-3025 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview The Protocol Scheduler I is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements. Located in Boston and the surrounding communities,...

Job Ref:JR-2820 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview The Protocol Scheduler is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements. Located in Boston and the surrounding communities,...

Job Ref:JR-1976 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-1980 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-1979 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$45,500.00 - $54,400.00 per year Overview This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We...

Job Ref:JR-614 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$60,330.00 - $74,915.00 per year Overview Under moderate supervision, the Program Administrator I provides operational and administrative support to the program. The Program Administrator I coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives. The Program Administrator I serves as program liaison for the department, community advisors, partners, and stakeholders. This role supports the preparation of program reports by gathering and organizing data. For all of these, the work still requires the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in...

Job Ref:JR-52 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Part time Work Location:Boston Job Posting Location Salary/Pay Rate:$60,330.00 - $74,915.00 per year Overview Under moderate supervision, the Program Administrator I provides operational and administrative support to the program. The Program Administrator I coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives. The Program Administrator I serves as program liaison for the department, community advisors, partners, and stakeholders. This role supports the preparation of program reports by gathering and organizing data. For all of these, the work still requires the application of well-established techniques, procedures, or standards. Tuesday & Thursday onsite Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life...

Job Ref:JR-315 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Faculty/Health Educator Employment Type:Full time Work Location:Boston Job Posting Location Salary/Pay Rate:$140,000.00 - $337,500.00 per year Overview We are seeking a dynamic and experienced Chief Medical Informatics Officer (CMIO) with a minimum of eight years of leadership experience, specifically in the implementation and optimization of electronic health records (preferably Epic) and other clinical applications, to join our prestigious cancer center leadership team. Reporting directly to the Chief Medical Officer (CMO) and working in close collaboration with the Chief Data and Analytics Officer (CDAO) and Chief Information Officer (CIO), the CMIO will play a pivotal role in driving the strategic vision for clinical informatics. The successful candidate will foster collaboration, ensuring the seamless integration of cutting-edge technology and data analytics to enhance patient...