Iredell Health System
Statesville, NC
This position serves as the architect of an Iredell Memorial patient experience that supports and creates a masterfully orchestrated, personally meaningful, highly customized, patient- and family directed experience in a healing environment. Serve as a catalyst for a Patient and Family Centered culture at Iredell Memorial while supporting the organization’s values (Care for Patients, Care for Each Other and Care for the Community). Utilizes healthcare industry evidence-based practices and world-class service benchmarks to achieve improved patient and family perception of care with at least 90% of areas tracking towards goal. Harvests best practices while supporting Iredell Memorial leaders and shares the practices with other organizations across Iredell Memorial. Must be able to analyze and interpret patient feedback data, create patient perception of care report using the patient feedback data and serve as the architect for developing and implementing evidenced-based...
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Administration & Operations
Assistant & Support
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