Workday Product Manager - HR Operations

Overview

Responsibilities

• Act as a strategic partner and primary application lead for the Human Resources People Operations domain, building strong relationships with business stakeholders to understand their goals, challenges, and workflows, and aligning Workday and related systems to support enterprise objectives.
• Lead end-to-end solution delivery across Workday and integrated platforms by gathering requirements, analyzing current-state processes, translating business needs into functional and technical specifications, and managing prioritization based on business value.
• Design, configure, and optimize solutions within Workday and supporting systems by managing business processes, reporting, security, and integrations, ensuring alignment with enterprise architecture, compliance standards, and functional requirements.
• Oversee the full lifecycle of enhancement and release activities including planning, execution, testing (unit, regression, UAT), deployment, and adoption for Workday and connected systems, ensuring business continuity and user readiness.
• Drive process improvement and technology optimization by identifying automation opportunities, reducing manual work, improving data quality, and recommending system enhancements that improve efficiency, scalability, adoption and user experience across platforms.
• Provide advanced production support and uphold governance standards by resolving Tier 2/3 issues, performing root cause analysis, maintaining data integrity, and ensuring security, audit, and regulatory compliance across Workday and integrated systems.
• Enable user success and foster team growth by developing training materials, managing user communications, mentoring junior team members, and contributing to strategy, innovation, and knowledge-sharing across the enterprise.

• Bachelor’s degree required in a relevant field.
• 7 years of experience in Workday administration, product management, or business systems analysis.
• Demonstrated success managing multiple Workday modules through implementation, enhancement, and support cycles.
• Experience coordinating Workday release readiness activities, regression testing, and adoption of new functionality.
• Proven ability to support and troubleshoot Workday integrations, including EIBs, Core Connectors, and Studio-based solutions.
• Familiarity with Workday Extend and its use in building custom applications within the Workday ecosystem is preferred.
• Experience working in complex, matrixed environments, preferably within healthcare, higher education, or similarly regulated sectors.
• Workday certifications in relevant modules strongly preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Deep functional and technical knowledge of Workday, including configuration, business process frameworks, custom reporting, and security model design.
• Strong problem-solving and analytical skills, with the ability to evaluate and design enterprise solutions that balance business needs with system capabilities.
• Ability to lead cross-functional project teams, facilitate workshops, and manage stakeholder expectations through all phases of the system development lifecycle.
• High proficiency with data and reporting tools, including Excel, Tableau, Power BI, or similar platforms.
• Excellent written and verbal communication skills, with an ability to translate complex technical content into clear, actionable deliverables for non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEOC Poster