Clinical Quality Technician/UKHC

The Clinical Quality Technician (CQT) will be responsible for providing clinical support to providers, including obtaining patient medical history information; expediting patient flow; coordinating preventative care services; planning the essential components of the patients care using evidenced-based guidelines for care (i.e., mammogram studies, diabetic eye exams, Hgb A1C monitoring as appropriate); gathering pertinent health information from other facilities to maintain up-to-date health records; assisting clinical team in monitoring and improving value based care quality metrics and initiatives; navigating and working with electronic health records system(s) and obtaining prior authorizations from insurance providers; scheduling first-time and follow-up appointments, and tests, procedures, and consults for patients; communicating with pharmacies to obtain medication refill requests; and working alongside patients, physicians, and clinical staff in a team-centered environment with a focus on quality patient care and safety, adhering to UKHC behavioral expectations for service excellence.

HS

2 yrs

Have one or more of the following: 1. Kentucky Registered Kentucky State Registered Nurse Aide (SRNA), 2. Registered Nurse (RN) nursing student who has completed first fundamental course and a clinical, 3. Military Medic, 4. Acquired clinical services technician (CST) competencies through continuous employment in a CST role at UKHC for 12 months, 5. Graduate from a medical assistant program. Basic Life Support (BLS) at time of hire through American Heart Association (AHA) Basic Life Support certification for the Healthcare Provider.

Associate degree and at least two years of direct patient care and/or clinical healthcare experience preferred.

The ideal candidate will have extensive technical knowledge and proficiency using programs such as Microsoft Windows, Outlook, Word, Excel, and PowerPoint; leadership and direct patient care experience; exceptional customer service skills; impeccable written and verbal communication skills; and a high level of organization and attention to detail.