CARDIOLOGY SERVICES MANAGER

Job Summary

Under the general direction of the Vice President of Ancillary and Support Services, the Cardiology Manager is responsible for the overall leadership, management, coordination, and daily operations of the hospital's Cardiology Services, including Electrocardiography (EKG), Echocardiography (ECHO), cardiac diagnostic testing, and the Cardiac Rehabilitation Program.

The Cardiology Manager provides administrative and operational oversight of assigned personnel, including EKG/ECHO Technicians, Cardiac Rehabilitation Specialists, and other designated staff. Responsibilities include staffing, scheduling, recruitment, performance evaluations, employee development, competency validation, and ensuring appropriate personnel coverage to support safe, efficient, and high-quality patient care.

The Manager is accountable for departmental operations, budget management, resource utilization, productivity, equipment maintenance, regulatory compliance, quality assurance, performance improvement, and patient satisfaction. The position works collaboratively with cardiologists, the Cardiac Rehabilitation Medical Director, nursing leadership, medical staff, and other hospital departments to ensure effective coordination and continuity of cardiovascular services.

In addition, the Cardiology Manager provides administrative and operational oversight of the Cardiac Rehabilitation Program, ensuring appropriate program staffing, patient access, scheduling, clinical documentation, patient education, quality monitoring, and adherence to established policies, physician orders, medical director guidance, and applicable regulatory and accreditation requirements. The Manager collaborates with the Cardiac Rehabilitation Medical Director and clinical staff to support individualized treatment plans, patient safety, clinical outcomes, and ongoing program development.

The Cardiology Manager promotes the continued development and improvement of cardiovascular services through strategic planning, operational efficiency, physician collaboration, patient-centered care, and the implementation of evidence-based practices. The Manager monitors departmental performance indicators, identifies opportunities for service improvement, and supports initiatives designed to enhance quality, access, productivity, and financial performance.

As operational needs require, and within the individual's demonstrated qualifications and authorized scope of practice, the Cardiology Manager may provide direct clinical support, including EKG, echocardiography, and cardiac diagnostic testing, in accordance with established hospital policies, physician orders, and applicable professional standards.

The Cardiology Manager demonstrates effective leadership, professional accountability, and a commitment to the mission, vision, and values of San Gorgonio Memorial Hospital while fostering a culture of teamwork, patient safety, regulatory compliance, and continuous improvement.

Key Responsibilities (not all inclusive)

• Provides overall administrative and operational leadership, direction, and supervision of Cardiology Services, including EKG, Echocardiography, cardiac diagnostic testing, and the Cardiac Rehabilitation Program.
• Directs, coordinates, and evaluates the daily activities of assigned personnel, ensuring appropriate staffing, scheduling, workload distribution, and efficient utilization of departmental resources.
• Recruits, interviews, selects, or recommends qualified personnel in collaboration with Human Resources and hospital leadership. Oversees employee orientation, training, competency assessment, professional development, and ongoing education.
• Conducts timely employee performance evaluations, provides coaching and constructive feedback, addresses performance concerns, and implements corrective actions in accordance with hospital policies and established personnel practices.
• Develops and maintains departmental staffing schedules, monitors attendance and productivity, reviews and approves employee time records through the designated timekeeping system and ensures appropriate staffing coverage.
• Oversees the administrative and operational functions of the Cardiac Rehabilitation Program, including staffing, scheduling, patient access, program coordination, clinical documentation processes, and utilization of personnel and resources.
• Collaborates with the Cardiac Rehabilitation Medical Director to ensure that program operations support established clinical protocols, physician-directed treatment plans, patient safety requirements, and applicable regulatory and accreditation standards.
• Coordinates with cardiologists, nursing leadership, medical staff, and other hospital departments to promote effective communication, continuity of care, timely diagnostic testing, and efficient delivery of cardiovascular services.
• Develops, reviews, maintains, and implements departmental policies and procedures to ensure consistency with hospital standards, regulatory requirements, professional practice guidelines, and established quality and safety expectations.
• Oversees the availability, maintenance, inspection, and appropriate utilization of departmental equipment, medical supplies, and other resources necessary to support safe and efficient operations.
• Participates in departmental budget development and management, monitors operating expenses, staffing costs, supply utilization, and productivity, and identifies opportunities to improve operational efficiency and financial performance.
• Monitors departmental quality indicators, patient satisfaction, clinical service performance, and operational outcomes. Implements performance improvement initiatives and corrective actions, as necessary.
• Ensures accurate, complete, and timely departmental documentation, patient records, operational reports, personnel records, and other required administrative information in accordance with hospital policies and applicable requirements.
• Coordinates the scheduling and availability of cardiology providers and communicates relevant information to the Medical Staff Office and other departments as appropriate.
• Promotes compliance with hospital policies, infection prevention practices, patient safety standards, HIPAA requirements, and applicable federal and state regulations.
• Provides leadership and direction to students, trainees, and other personnel participating in departmental clinical activities, ensuring appropriate supervision consistent with their qualifications and assigned responsibilities.
• Conducts regular staff meetings, communicates departmental and organizational priorities, and promotes employee engagement, teamwork, professional accountability, and a positive work environment.
• Collaborates with hospital leadership in evaluating existing cardiovascular services, identifying opportunities for program development, and implementing initiatives to improve patient access, service quality, and operational effectiveness.
• Prepares and presents departmental performance reports, staffing updates, quality indicators, and operational recommendations to the Vice President of Ancillary and Support Services as requested.
• Participates in hospital committees, interdisciplinary meetings, regulatory surveys, accreditation activities, and organizational performance improvement initiatives as assigned.
• Performs other management and supervisory responsibilities as assigned consistent with the scope and objectives of the position.

Clinical Duties

• Maintains the clinical knowledge and competencies necessary to provide appropriate support for assigned cardiovascular diagnostic services.
• Performs EKG, Echocardiography, and other cardiac diagnostic procedures as operational needs require, provided the Manager possesses the necessary qualifications, demonstrated competencies, and authorization to perform such procedures.
• Ensures adherence to established clinical protocols, physician orders, infection prevention practices, and patient safety standards when providing direct patient care.
• Recognizes and promptly communicates significant clinical findings or changes in patient condition to the appropriate physician or clinical personnel.
• Provides clinical guidance, education, and technical assistance to assigned personnel consistent with professional qualifications and departmental policies.
• Supports clinical coordination between diagnostic cardiology services and the Cardiac Rehabilitation Program, while respecting the clinical responsibilities of the Medical Director and other licensed professionals.
• Maintains required professional credentials, certifications, and clinical competencies applicable to assigned responsibilities.