Customer Service Specialist-Clinic Receptionist
- Daniels Memorial Healthcare Center
- Daniels Memorial Hospital
- Oct 09, 2026
Job Description
This position is responsible for greeting and scheduling patient, visitors, or co-workers in person or on the telephone, answering or referring inquiries, optimizing patients’ satisfaction, provider time and treatment by scheduling appointments, keeps patients’ appointments on schedule with accurate registration processes and compliance procedures and notifies provider assistants if necessary. Abide by industry quality standards obtaining patient demographic information, consents and payer information accurate and up to date in the system and protects patients’ rights to confidentiality of personal and financial information, following all Compliance and HIPAA rules and regulations. Crucial role in ensuring clinic operations run smooth and patients are provided with a positive experience.
Schedule appointments: Book, confirm, reschedule appointments as per facility processes, optimizing provider and patient scheduling.
Handling urgent appointments per process.
Update and manage patient information, including EHR portal.
Verify insurances, collect co-pays
Maintain Artera appointment reminders and make appointment reminder calls as needed.
Coordinate communication between patients and clinical staff.
Preparing for the Next Day, verifying appointments, co-pay amount and identifying documents needed and/or updated.
Balancing cash drawer at end of day.
Opening mail when distributed to you, copies and scanning as asked.
Monitor and order any office supplies if needed.
Printers are stocked at end of day for night reports.
Workspace and waiting room maintained for cleanliness and organization.
Comply with regulations by following privacy procedures, including HIPAA compliance.
Qualifications
High school diploma or equivalent.
Previous experience with accounting functions, receivables and payments.
Medical office experience is preferred but not required
Customer Service experience
Must be able to lift 50 pounds
Ability to sit/stand and work at computer for long periods of time
Schedule
Daniels Memorial Healthcare Center is located in the extreme Northeast corner of Montana in the community of Scobey. We are a 501(c)(3) not-for-profit 25 Bed Critical Access Hospital with a Rural Health Care Clinic and 24 hour Emergency Room Care. We offer Home Health, Community Health & Hospice services. DMHC also houses outpatient therapy services in the Bjerke Wellness Center including physical therapy, speech & occupational therapies. The Wellness Center boasts of having one of the only therapy pools in Eastern Montana. DMHC has full time laboratory and radiology services, including 1 hour turnaround, 24 hours a day on X-Ray through our CR Reader. Pharmacy and dietician services are available via contracted personnel. Audiology and OB-GYN services are offered monthly through visiting specialists. Rural Practice at its best!
In Scobey you will get a smile, a warm greeting and a welcoming attitude. Scobey is a clean, peaceful and family oriented place with no shortage of enthusiasm for our small community of 1000! Considerable amounts of energies are used to promote youth programs, sports, musical events, fairs and rodeos. Scobey is the headquarters for Nemont Telephone Co-op, serving all of Northeast Montana and parts of Northwestern North Dakota. A new, 5 million dollar state-of-the-art Border Patrol facility is responsible for safeguarding approximately 60 miles of our American/Canadian border. Scobey offers many recreational facilities2 including: a senior citizen center, public pool, public parks, golf course, baseball, camping, bowling, roping arena, movie theatre and ice-skating rink. The K-12 Class C School is a center of activity for school functions as well as for public use of the newly constructed gymnasium, indoor walking track and weight room. Well known for its music, Daniels County is home to a 40+ member Symphonette, the Jack Reiner Big Band, a Dixieland Jazz Band, and men's and women's vocal groups. Annually the Pioneer Town Museum hosts the Threshing Bee & Dirty Shame Show on the streets of their historically reconstructed prairie town. Scobey is served by a weekly news publication and a locally owned radio station. Daniels County has some prime hunting and fishing areas. Big game and bird hunters from all over the world flock to Eastern Montana seeking the whitetail and mule deer, antelope, pheasants, grouse, ducks and geese that are at home in the surrounding rolling prairies and farmland. Fort Peck Lake, just 90 minutes to the southwest, boasts 1520 miles of shore-line and offers four season fishing and recreational opportunities. Also close by are the famed Montana Dinosaur trail which yields world-class fossil discoveries, and the Northeast Montana Birding Trail'a must see for wildlife enthusiasts!
