Job Description
The Financial Counselor screens uninsured patients for Medicaid and financial assistance and evaluates the patient's ability to pay for services. The Financial Counselor performs administrative and support activities relative to payment for services rendered to insured patients, including collecting co-pays, deposits, and insurance information. The Financial Counselor uses excellent customer service skills to interact with patients, family members, and visitors that call or enter the facility. The Financial Counselor performs the quality control function for Medicaid accounts, ensuring all pertinent information is available and accurately documented, allowing for timely and efficient billing.
- Greets visitors and patients upon entering the hospital in a caring and respectful manner. Introduces self to patients and families and lets them know he/she will be handling their financial matters.
- Promotes and maintains cooperation and communication with other hospital departments, physician offices, patients, and insurance companies.
- Courteously handles telephone calls and faxes from above areas and assists these areas appropriately.
- Serves as support to patients and their family members to assure customers have access to all available funding, which involves working with private as well as governmental agencies.
- Assists patients with completing Medicaid and Financial Assistance application forms, along with obtaining insurance coverage via Heathcare.gov.
Since 1946, when the Dominican Sisters operated the Jackson Infirmary, to St. Dominic's burgeoning reputation as a premier healthcare organization, the human factor has been a vital part of St. Dominic's mission. Our Christian healing ministry goes hand in hand with the latest medical advancements to produce a level of care that addresses the specific needs of each patient, from the physical to the spiritual.
At St. Dominic's, high-tech services are blended with high-touch care to produce the true miracle of healing. We entrust some of the most advanced technology into the hands of highly-skilled and caring physicians, surgeons and healthcare professionals.
St. Dominic's commitment to our patients is illustrated through consistently high patient satisfaction scores, ongoing clinical performance initiatives, excellent medical outcomes and national designations and awards.
Despite these outward signs of excellence, we choose to focus on the patient, extending a level of compassion, care and service that is unparalleled and uncompromised by changing healthcare trends.
Today considered one of the region's most comprehensive hospitals, St. Dominic's boasts outstanding facilities2 offering a variety of programs and services. At the same time, our hospital has maintained its commitment to the healing ministry established by the Dominican Sisters over 60 years ago. We are proud to serve generations of the same family who appreciate our personal touch combined with high quality healthcare.
Through these years of growth, change and transition, St. Dominic's has remained true to its mission. We strive to provide compassionate care, to continually improve innovation and performance, serve the community as a faith-based ministry and communicate a Christian message.
Awards
HealthGrades, the nation’s leading independent healthcare ratings organization, recently released their 2009 data.
HealthGrades ranked St. Dominic Hospital number one in the state for heart attack care and the fifth safest hospital in the nation for heart attack outcomes.
St. Dominic’s was also the only hospital in Mississippi to receive a five star rating for heart and stroke.
