Job Description
Posting Description
We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.
JOB SUMMARY
The Senior Clinic Practice Manager at North Mississippi Health Services plays a pivotal role in overseeing the daily operations of their assigned region and home clinic. They ensure patient satisfaction goals, clinical standards, and quality benchmarks are achieved while supervising and coaching employees. As a manager of people, this role is responsible for supervising a team and optimizing operations within a designated department or area, ensuring productivity and effective team management.
JOB FUNCTIONS
Supervise:
- Coordinates/oversees the daily functions/activities of assigned region and home clinic.
- Assure patient satisfaction goals, clinical goals and quality standards are met.
- Supervises and provides coaching for employees within scope of responsibility.
- Schedules staff members to ensure adequate coverage.
- Assures that all employees within scope of responsibility have adequate knowledge of the required policies & procedures.
Budget:
- Prepare and maintain budgets to meet the departmental and organizational goals including personnel, expense and revenue.
Communication:
- Responsible for efficient & effective communication between Clinic Staff, NMMC, NMMCI, and NMHS Administrative staff.
Regulatory:
- Adheres to NMHS/NMMC/NMMCI Policies/Procedures/Guidelines.
- Complies with State/Federal/Regulatory laws/policies/guidelines.
Additional Responsibilities:
- On-boarding new manager as well as providing continuing education/coaching to assigned region.
- Coordinates with the Director/Regional Director in budget preparation and financial success of assigned region.
- Serves as a resource to other practice managers regarding quality/value-based initiatives.
- Assures adequate team/provider staffing in regional clinics.
- Coordinates and leads special projects with the Director/Regional Director in an effort to maximize operation.
- Supports multiple clinics as needed to cover vacancies
- Functions at a higher level of leadership to support clinic administration projects as needed.
Qualifications
Education
Bachelor's Degree in business management or related field. Required
Associate's Degree with 4 years of clinic manager experience in lieu of Bachelor’s degree. Required
High School Diploma or GED Equivalent associate degree with 8 years of clinic manager experience in lieu of Bachelor's degree. Required
Licenses and Certifications
Work Experience
1-3 years. Minimum of 3 years of supervisory/managerial experience. Required
4-6 years. Minimum of 5 years of experience in a clinic or other ambulatory setting. Preferred
Knowledge Skills and Abilities
Ability to work well with a wide variety of people
Excellent written, computer, and verbal communication skills
Excellent organizational skills; (written and oral)
Knowledge of State and Federal Regulations regarding clinic systems; preferred
Interaction with a patient population of all ages ranging from neonates to geriatrics
Must have extensive contact with patients, family members, staff, providers, insurance companies, and industry representatives
Must have excellent written and verbal communication skills
Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve
Ability to staff clinics during various situations such as absence, peak, and slow times
Ability to address customer service complaints
Ability to adhere to clinic budgets
Ability to communication issues to patients, staff, and public in an effective and confidential manner
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing. Occassionally
Walking. Occassionally
Sitting. Frequently
Lifting/Carrying. Occassionally 20 lbs
Pushing/Pulling. Rarely
Climbing. Rarely
Balancing. Rarely
Stooping/Kneeling/Bending. Rarely
Reaching/Over Head Work. Occassionally
Grasping. Frequently
Speaking. Frequently
Hearing. Constantly
Repetitive Motions. Frequently
Eye/Hand/Foot Coordinations. Occassionally
Benefits A****vailable
Continuing Education
403B Retirement Plan with Employer Match Contributions
Pet, Identity Theft and Legal Services Insurance
Wellness Programs and Incentives
Referral Bonuses
Employee Assistance Program
Medical Benefits
Dental Benefits
Vision Benefits
License + Certification Reimbursement
Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
Employee Discount Program
Other:
Early Access to Earned Wages
Tuition Assistance
Relocation Assistance
Paid Time Away
Special Employee Rates at NMMC Wellness Centers
Schedule
Day