Job Description
Field Service Specialist Il – IT Entity JVs
Bring your passion to Texas Health so we are Better + Together
**Please note that the company is not currently enrolled in E-Verify**
Work location: THCDS Plano 6020 West Parker Road Plano TX 75093
Work hours: Full Time Days Monday - Friday 6:30am - 3:00pm for 40 hrs/week.
IT Entity JVs Department highlights:
· Opportunities to learn and grow career
· Work from home life balance
· Innovative, collaborative and fast-paced environment
· Join an inclusive and supportive team
Qualifications
· H.S. Diploma or Equivalent Required
· Associate degree Computer Science, Information Systems, Business, or related field. (Preferred)
· 3 years experience in a computer related technical support or technical customer service role with various outsourcing and services offerings, pricing and delivery structures. Advanced troubleshooting skills and advanced technology expertise. Must have exceptional customer service skills. (Required)
· Application certification or proficiency when applicable (Required)
· Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management. Experience managing vendor performance to contracted Service Level Agreements (SLAs).
What You Will Do
· Provide timely in-person and virtual customer assistance for Field Service requests and incidents
· Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites
· Accurately log all customer interactions in the ITS ticketing system.
· Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
· Build and maintain key customer relationships with customers through timely and effective resolution
· Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable
Additional perks of being a Texas Health Field Service Specialist II
· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
· Strong Unit Based Council (UBC).
· A supportive, team environment with outstanding opportunities for growth.
· Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.
#LI-JL1
Schedule
Texas Health Hospital Rockwall is proud to serve the growing areas of Rockwall County, Kaufman County, Hunt County, eastern Dallas County, southern Collin County and outlying areas. Our commitment is to provide not only safe, high quality care but to combine that with compassion, understanding and personal attention. This commitment has garnered us many local and national awards, including recognition as a CMS 5 Star hospital awarded to just 10% of those hospital surveyed nationally!
Located on 33 acres in Rockwall just south of interstate 30, Texas Health Rockwall offers 60 inpatient beds for acute medical and surgical needs. The hospital continues to grow and visiting campus today you will find a Women's Imaging and Breast Center, a bariatric clinic, an ambulatory surgery center and a variety of physician practices all dedicated to our evolving community health needs. You will see that our long awaited expansion is well underway! This expansion, focused on a healthy future in this high growth area of North Texas, will double the size of our hospital adding more patient beds, a Level 2 NICU, Cardiac Cath Lab and expanding other departments including Labor & Delivery, OR and the emergency room.
What makes us different? Simply put, it is how we approach caring for you. From the focus on safety to the personal attention we provide, our patients should feel right at home at Texas Health Rockwall. As Cindy Perrin, hospital president says, "The difference is found in the heart of our facility – our staff and physicians - and in the way we love, respect and care about our community and each other. We treat our hospital like our home, treat each other like family, and treat our patients like neighbors. It's just who we are!
Texas Health Hospital Rockwall is a joint venture owned by Texas Health Resources and physicians dedicated to the community and meets the definition under federal law of physician-owned hospital.
