Clinical Concierge MA/LVN - Fort Worth

Education

·       H.S. Diploma or Equivalent (Required) And

·       Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program (Required) Or

·       Successful completion of a Vocational Nurse program (Required)

Experience

·       2 years Health care facility clinical experience. Must include previous experience as a Certified Medical Assistant or LVN working with an electronic health record. Must also have phlebotomy experience. (Required)

Licenses and Certifications

·       CMA - Certified Medical Assistant (Required) Or

·       LVN - Licensed Vocational Nurse State of Texas Required And

·       BCLS - Basic Cardiac Life Support maintained every 2 years (Required)

Skills

·       Strong oral and written communication skills

·       Demonstrated knowledge of examination, diagnostic and treatment room procedures

·       Ability to perform EKGs, draw blood, and administer injections as needed by assigned clinic

·       Knowledge and skill in the use of personal computers and related systems and software to include Epic

·       Ability to work efficiently under pressure, independently, and take initiative

·       Ability to set priorities and use good judgment

·       Knowledge of urgent care medical specialty

·       Knowledge of medical terminology

·       Ability to maintain effective and organized systems to ensure timely consumer flow

·       Exceptional customer service and phone etiquette and a strong work ethic and a high level of professionalism

·       Demonstrated sound judgment and composure with the ability to take appropriate action in questionable or emergency situations

What You Will Do

·       Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and the secondary guest(s) and in-line with consumer and guest service standards. Welcome (including eye contact, smile, greeting, and personal introduction) the consumer and secondary guest(s) to the center and inquires the purpose and nature of the visit.

·       Collect identification and payor related documentation, conduct consumer registration, and perform point of service collection.

·       Measure and collect consumer data including temperature, pulse, oxygen saturation, respirations, blood pressure, drug allergies, height, and weight. Conduct hearing and vision screenings. Communicate the data and results to the consumer. Document all data accurately into the consumer medical record.

·       Collect and document in the consumer medical record consumer reason for visit and chief complaint, allergies, health history, and current medications for review by provider.

·       Complete, when appropriate, standard operating procedures (convenience and clinical) to optimize consumer comfort and through-put. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).

·       Provide for patient safety and protection of patient privacy rights. Organize, schedule, complete, and communicate primary care, specialist and ancillary referrals to consumers.

·       Maintain care supplies and medications and quality checks throughout the clinic. Prepare, clean and sterilize instruments and maintain equipment, disposing of contaminated items according to protocol. Keep patient exam rooms stocked, clean and orderly.

Additional perks of being a Texas Health Physicians Group Clinical Concierge MA/LVN

·       Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.

·       Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

·       Strong Unit Based Council (UBC).

·       A supportive, team environment with outstanding opportunities for growth.

·       Learn more about our culture, benefits, and recent awards.

Entity Highlights:

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.  

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. 

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.