Patient Services Coordinator/UKHC

The Patient Services Coordinator/UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area. This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments.

This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays.

Duties include: Consents for treatment. Authorization for release of information. Federal Medicare messages. HIPAA Privacy Notices. Assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications. Insurance plan codes. Coordination of benefits. Assign medical record numbers after completing thorough search of database. Ensures that necessary referrals and insurance authorizations have been obtained. Direct patients/visitors to correct location. Treats all internal and external customers with dignity and respect. Use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork. Display teamwork and collaboration with coworkers. Comply with federal, state, University, hospital and departmental policies and standards other healthcare professionals to care for patient needs.

None

Associate’s degree preferred plus four or more years related experience.

Customer service skills, advance computer skills, office procedures, administrative abilities, and database management, MS Windows, EPIC, Telephone etiquette, customer service.