Job Description
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.
The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.
Qualifications
HS
3 yrs
None
3.5 years of experience required
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Schedule
Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.
About UK HealthCare
UK HealthCare Ranked #1 Hospital in Kentucky for Six Years!
We’re number one for a reason — and what that means for our patients is more important than any ranking. Because Kentuckians come to us when it matters most.
At UK HealthCare, you know you’ll have access to expert knowledge, nationally ranked specialties and personalized, interdisciplinary care. We’re constantly raising the standard of care through groundbreaking research and innovative treatments — all to help Kentucky get healthier. That’s what keeps us going strong, year after year.
WORK-LIFE AND WELL-BEING
You’re at your best when your workplace makes your well-being a priority. That’s why we make well-being expertise available and make dedicated, ongoing efforts to help everyone thrive here.
